Summary
Overview
Work History
Education
Skills
Military Service
Timeline
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Raz Yacobian

-
Rishon Lezion

Summary

Highly motivated and self-driven professional with a strong technical mindset and a passion for data and analytics. A proactive problem-solver with excellent communication skills and a 'get-things-done' attitude. A dedicated team player with a creative approach to challenges and the ability to adapt quickly in high-pressure environments. Constantly eager to learn and expand my technical expertise.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Customer Service Representative

02.2024 - Current

ELAL Airlines
- Provide exceptional customer support for all ELAL passengers.
- Utilize AMADEUS, an international travel booking system, for reservations and issue resolutions.

Aviation Security Inspector

01.2023 - 01.2024

(2023 - 2024)
- Based in Nigeria, ensuring the security of direct flights to Israel.
- Conduct thorough inspections and comply with international security protocols.

Emergency Call Center Representative

Paz-Gas
01.2020 - 01.2024
  • Provide professional support by handling emergency customer calls with patience and problem-solving skills
  • Execute and manage emergency protocols under high-pressure conditions
  • Utilize creative thinking to adapt to unforeseen situations

Private Tutor

01.2018 - 01.2019

Pre-Academic School* (2018 - 2019)-
Taught mathematics and physics to prepare students for academic success.

Security Profiler

Ben Gurion International Airport
01.2012 - 01.2015
  • Ensured passenger and luggage safety through security screening procedures
  • Conducted risk assessments and implemented security protocols

890th Paratroopers Battalion

Israel Defense Forces (IDF)
01.2009 - 01.2012
  • Operated effectively under high-pressure conditions
  • Completed an advanced commanding course and served as a commander
  • Awarded honors for outstanding performance

Education

Visual Programming, SQL Fundamentals

Product Experts Academy

Skills

  • SQL/SQL Server/MySQL
  • C#
  • Python
  • Java
  • CSS
  • Microsoft office applications
  • Windows Forms

Military Service

890th Paratroopers Battalion, Israel Defense Forces (IDF), 01/01/09, 12/31/12, Operated effectively under high-pressure conditions., Completed an advanced commanding course and served as a commander., Awarded honors for outstanding performance.

Timeline

Customer Service Representative

02.2024 - Current

Aviation Security Inspector

01.2023 - 01.2024

Emergency Call Center Representative

Paz-Gas
01.2020 - 01.2024

Private Tutor

01.2018 - 01.2019

Security Profiler

Ben Gurion International Airport
01.2012 - 01.2015

890th Paratroopers Battalion

Israel Defense Forces (IDF)
01.2009 - 01.2012

Visual Programming, SQL Fundamentals

Product Experts Academy

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