Raymond Smith

Two years as a level two helpdesk technician complemented by eight years in network and multimedia environments. Expertise includes installing and maintaining critical network infrastructure like firewalls and routers, managing helpdesk tickets efficiently, and ensuring high customer satisfaction through effective troubleshooting.

• Infrastructure Technology Specialist
• Cisco Certified Network Associate, 11/11/22, CSCO12269678
• Help Desk Technical Support Specialist Digital Media
• Computer Lab Para professional
• Brainbench Certified Network Skills
• Founding Member and President of IEEE club of Concordia University
• Capstone project to create the CUC computer science lab, Fully virtualized using Windows Server 2012 along with VMware esx5
• Participated in Concordia University Symposium, Demonstrating Oracle Database Programming using JDBC
• Designed Web sites for several clients, Using Dreamweaver and designed Test web site for Concordia IRB project to test functionality of automating the IRB application process, incorporating MySQL database using PHP code to input and check data.

• Created script, using Visual basic, to automate login procedure for remote camera for nursing department at Morton College.
• Created raycucpage.com, using notepad to write html and css code, to demonstrate the feasibility of moving CUC IRB application process to the internet.

• Build mini network (2 Windows 10 PCs 1 Router/Switch) to demonstrate password vulnerabilities of certain protocols such as HTTP, FTP …etc. Using Wireshark to show passwords traversing in plain text.
• Repurpose Multimedia Servers for Morton College upgrading operating systems on 37 servers.
• In 2012 completed CD recording and mastering of Erich McMann’s Last American Song Book.
• In 2013 completed CD recording and mastering of DC3’s project.

• Offer 2 years’ experience working helpdesk as a level two technician.
• Offer eight years’ experience in university network, helpdesk and multimedia department settings.
• Performing tasks such as; install and maintain Sophos SG and XG firewalls, install and maintain Cisco switches, install and maintain CCTV cameras using Milstone Xprotect, install new BGP routers, install and maintain Cisco VoIP phones, Install and maintain Cisco and Meraki Access Points, Update Windows Servers, Create and maintain Linux Servers, upgrading multiple server operating systems via imagex, configuring wireless connections to internet via university network, removing viruses from laptop computers and maintaining content and connectivity of multimedia servers.
• CCNA certified.
• Maintain Cisco Call Manager, Cisco Unity, and Cisco Call Center.

• Wrote paper 'Group Policy the basics', Gave Presentation using PowerPoint to demonstrate features and functionality.
• Gave presentation on a mock Network installation bid.