Raymond Romero
Chicago
Summary
Detail-oriented Financial Counselor with expertise in medical billing, data analysis, and financial reporting. Reduced account discrepancies and improved reporting accuracy while enhancing revenue cycle operations. Proficient in advanced Excel, program development, and reconciliation, emphasizing accuracy and compliance in delivering patient-centered financial solutions.
Overview
5
5
years of professional experience
Work History
Financial Counselor
Near North Health Clinic
Chicago
01.2025 - Current
- Processed patient payments and performed daily cash/receipt reconciliation, ensuring accuracy and timely financial reporting
- Maintained and organized confidential patient billing records, supporting compliance with healthcare and privacy standards (e.g., HIPAA)
- Entered and validated billing, payment, and adjustment data in healthcare and accounting systems with a high degree of accuracy
- Investigated and resolved account discrepancies by coordinating with billing, clinical, and administrative teams, reducing errors and delays
Community Outreach Specialist
Care Advisors
Chicago
02.2024 - 12.2024
- Co-developed a community outreach program aimed at reducing emergency department utilization by 50% through targeted patient engagement and care coordination
- Re-engaged 95% of previously unreachable patients with healthcare providers, improving continuity of care and outcomes
- Led outreach for uninsured and self-pay patients, connecting them with financial assistance and insurance options, reducing uncompensated care and improving access
- Conducted social needs assessments and developed individualized care plans while managing complex cases and maintaining accurate EHR documentation
Catering Manager
UIUC Catering Services LLC
Champaign
08.2021 - 12.2023
- Managed daily cash handling, sales reconciliation, and deposit preparation, ensuring accurate financial tracking and minimizing discrepancies
- Maintained and organized invoices, vendor orders, and expense records to support accurate reporting and audit readiness
- Built and analyzed Excel reports to track sales, costs, and performance trends, supporting operational and financial decision-making
- Coordinated with vendors to verify deliveries, resolve billing discrepancies, and ensure accurate documentation and payments
Internship
Northwestern Medicine
Chicago
06.2023 - 08.2023
- Increased employee volunteer engagement by 74% through data-driven outreach and program support initiatives
- Analyzed community health assessment data to evaluate program effectiveness and identify actionable improvement opportunities
- Supported development and maintenance of a data tracking system to enhance reporting accuracy and streamline operational processes
- Performed periodic data reconciliations, ensuring accuracy and alignment with organizational and reporting standards
Education
Bachelor of Science - Community Health, Health Administration, Business Management
University of Illinois At Urbana-Champaign
12-2023
Skills
- Financial Counseling Techniques
- Patient Financial Assistance
- Insurance Verification
- Financial Analysis
- Data Analysis
- Reporting and Reconciliation
- ERP Systems
- Advanced Excel
- Financial Literacy
- Attention to Detail
- Patient advocacy
Languages
Spanish
Native/ Bilingual
Timeline
Financial Counselor
Near North Health Clinic
01.2025 - Current
Community Outreach Specialist
Care Advisors
02.2024 - 12.2024
Internship
Northwestern Medicine
06.2023 - 08.2023
Catering Manager
UIUC Catering Services LLC
08.2021 - 12.2023
Bachelor of Science - Community Health, Health Administration, Business Management
University of Illinois At Urbana-Champaign