Raymond Jackson
Glen Carbon
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lumber Yard Associate
RP Lumber
Glen Carbon, IL
12.2024 - Current
- Assisted customers in resolving product and order-related issues through effective communication and problem-solving.
- Utilized inventory management systems to track stock levels and ensure product availability.
- Coordinated deliveries, scheduling, and order fulfillment while maintaining accurate records.
- Worked collaboratively across departments to improve customer satisfaction and operational efficiency.
- Demonstrated strong attention to detail when processing orders and maintaining inventory accuracy.
- IT-Relevant Skills: Customer Support
- Problem Resolution
- Inventory Systems
- Documentation
- Team Collaboration
Meat Cutter / Wrapper
Sam's Club
Glen Carbon, IL
02.2025 - 07.2025
- Operated equipment according to established procedures and safety standards.
- Maintained inventory levels and monitored product availability.
- Followed detailed operational processes while ensuring quality control and accuracy.
- Collaborated with team members to meet production and customer service goals.
- IT-Relevant Skills: Process Compliance
- Equipment Operation
- Inventory Control
- Quality Assurance
Cashier
Circle K
Glen Carbon, IL
10.2024 - 02.2025
- Assisted customers with transactions and resolved service-related issues.
- Operated point-of-sale systems and maintained transaction accuracy.
- Troubleshot routine payment and register issues to minimize service interruptions.
- Managed inventory restocking and maintained operational readiness.
- IT-Relevant Skills: Customer Service
- System Usage
- Troubleshooting
- Problem Solving
Lumber Associate / Forklift Operator
Lowe's
Glen Carbon, IL
09.2023 - 05.2024
- Assisted customers with product selection and technical measurements.
- Maintained inventory records and ensured stock accuracy.
- Coordinated movement of materials while adhering to operational procedures.
- Developed strong communication skills through daily customer interaction.
- IT-Relevant Skills: Technical Communication
- Inventory Management
- Record Keeping
- Customer Support
Education
Associate of Applied Science - Information Technology
Lewis And Clark Community College
Godfrey, ILAssociate of Applied Science - Network Analyst
Gateway Technical College
Kenosha, WI05-2028
Skills
- Operating Systems
- Windows 10/11
- Linux Fundamentals
- Networking
- Network Troubleshooting Fundamentals
- IT Support
- Hardware Installation
- Software Troubleshooting
- User Support
- Technical Documentation Tools
- Microsoft Office 365
Certification
- Google IT Support Professional Certificate
- OSHA 10-Hour
- First Aid/CPR
- Forklift Operator Certification
Timeline
Meat Cutter / Wrapper
Sam's Club
02.2025 - 07.2025
Lumber Yard Associate
RP Lumber
12.2024 - Current
Cashier
Circle K
10.2024 - 02.2025
Lumber Associate / Forklift Operator
Lowe's
09.2023 - 05.2024
Associate of Applied Science - Information Technology
Lewis And Clark Community College
Associate of Applied Science - Network Analyst
Gateway Technical College
Additional Strengths
- Documentation and procedural compliance
- Workplace safety standards
- Team collaboration
- Problem-solving under pressure