Raygan Cromwell
Mendota
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations.
Experienced with performing comprehensive cleaning tasks to maintain hygiene and order. Utilizes cleaning tools and products to ensure all areas are spotless and sanitized. Knowledge of effective cleaning techniques and safety standards.
Overview
9
9
years of professional experience
Work History
Receptionist
H&R BLOCK
01.2024 - Current
- I answer phones, schedule appointments, and help tax preps with any extra work
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained hand sanitizer and cleaning supplies to comply with cleaning protocols.
- Performed general housekeeping and cleaning tasks.
CLEANING
PIZZAS BY MARCHELLONI
01.2021 - Current
- I maintained the restaurant by keeping up with weekly cleaning tasks
- Followed specific cleaning schedules based on patient needs.
- Assisted with bussing tables and cleaning up spills.
- Implemented detailed cleaning checklist, improving thoroughness of cleaning tasks.
- Moved furniture for cleaning and set up for special events.
- Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
House Cleaning
Myself
04.2018 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
JANITOR
BRUTE'S
01.2016 - 01.2023
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
WAITRESS
PIZZAS BY MARCHELLONI
01.2020 - 01.2021
- I contributed in helping with customer service at the register, waitressing, assembling the make line and getting the restaurant ready for business
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Graduate Certificate -
La Moille High School
05-2019
Skills
- Flexibility in Changing Environments
- Supportive Team Collaborator
- Attention to Detail in Housekeeping
- Strong Organizational Abilities
- Strategic Task Management
- Client Communication Skills
- Detail-Oriented Data Input
- Verbal and written communication
- Scheduling appointments
Timeline
Receptionist
H&R BLOCK
01.2024 - Current
CLEANING
PIZZAS BY MARCHELLONI
01.2021 - Current
WAITRESS
PIZZAS BY MARCHELLONI
01.2020 - 01.2021
House Cleaning
Myself
04.2018 - Current
JANITOR
BRUTE'S
01.2016 - 01.2023
Graduate Certificate -
La Moille High School
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