Raven L Monigan
Belleville
Summary
Experienced and dedicated professional with a strong background in daycare, hospitality, and customer service industries. With 8 years of experience in daycare, I have developed a compassionate and responsible approach to caring for children. Transitioning into hospitality, I honed my skills in providing exceptional service and ensuring guest satisfaction. Eager to bring proven dependability and customer-centric mindset to a new opportunity, where I can contribute to creating positive experiences for clients or customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Assistant
SIVNA
02.2022 - 03.2024
- Processing paperwork
- Answering phone calls
- Callbacks
- Educating participants of the services we offer
- Coordinating with home health agencies
- Putting in authorizations
COVID-19 Screener
BJC Memorial East Hospital/ Clayton Valet
08.2021 - 02.2022
- Screen all employees, patients, and visitors
- Comply to proper PPE procedures (wearing a face mask/shield, gloves)
- Work as a team in cooperation with others, displaying a willingness to be helpful at all times
- Make sure that all services are provided in a friendly, courteous, professional, and timely manner
- Perform duties as requested by management
- Collaborate with hospital security
- Greeting doctors, patients and visitors
- Calling up to the different floors for visitor clearance and logging visitor information into the log book
- Giving directions of where to go
- Answering phone calls
- Logging floral and edible arrangements as well as delivering them to unit secretaries
- Accepting food deliveries at the main entrance and calling staff to let them know they're food has arrived
Dietary Aide
Cambridge House Swansea
05.2021 - 07.2021
- As a dietary aide I work in the heart of the facility the kitchen
- I set up the dining room, follow cleaning procedures, wipe down tables, vacuum, sweep, bus tables, wash dishes, take the residents orders and run the orders
Youth Ministry Coordinator
Full Gospel House Prayer
03.2015 - 02.2021
- Introduced youth advocacy program to Full Gospel House Prayer to increase involvement
- Arranged community service projects for youth members of the church
- Acted as a confidant for many young church members to enhance faith and personal growth
- Built rapport with teenagers and their guardians by delivering engaging Sunday school lectures and organizing and hosting events for young ministry members
- Kept records of youth participation and youth ministry budget
- Set goals for youth in the church and communicated with parents regarding progress
- Assisted with fundraising events coordination and planning
Assistant Teacher
La Petite Academy
06.2020 - 08.2020
- As an assistant teacher I help develop the minds of young infants while being a witness and a supporter as they hit developmental milestones
- I diaper, feed and do interactive activities
- I also clean, take out the trash and follow the necessary procedures for closing specific rooms throughout the daycare
Food and Nutrition Associate
St. Elizabeth's Hospital
09.2019 - 03.2020
- Working on the patient line
- Preparing patient trays
- Checking trays to see if they meet all the requirements
- Signing off on food allergies and distribution of trays
Daycare Assistant
TOGETHER WE GROW
01.2019 - 07.2019
- Developed age-appropriate activities and programs for children 8 months to 10 years old
- Communicated openly with children's parents about daily activities and behaviors
- Built constructive and open relationships with families with forthright yet friendly communication
- Instructed children in health and personal habits, such as eating, resting and using the toilet
- Dressed infants and toddlers and changed their diapers
- Encouraged good behaviors using the positive reinforcement method
Front Desk Agent
DoubleTree Hotel by Hilton
06.2018 - 08.2018
- Answered customer telephone calls promptly and appropriately
- Sorted mail and other important data
- Took reservations over the phone, in person and via computer for guests and provided confirmations
- Made accommodations and travel arrangements for visitors
- Assisted other hotel personnel in various capacities including overseeing the entire front desk when the manager was unavailable and handling purchases at the gift shop when it was short-staffed
- Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows
Student Worker
Rainbow Station Daycare
08.2012 - 12.2016
- I also assisted with preparing and serving meals, cleaning and helping the older children with their homework
- Developed age-appropriate activities and programs for children 8 months to 10 years old
- Communicated openly with children's parents about daily activities and behaviors
- Built constructive and open relationships with families with forthright yet friendly communication
- Instructed children in health and personal habits, such as eating, resting and using the toilet
- Dressed infants and toddlers and changed their diapers
- Encouraged good behaviors using the positive reinforcement method
Babysitter
Rainbow Station Daycare
09.2012 - 01.2013
- Answer wide range of childcare needs for parents leaving on business, personal trips, after school care, out for the day or evenings
- Read to children & engage in a range of educational and fun activities
- Occasionally care for sick children who must stay home from or leave school early
- Administer first aid & medications as required
- Maintain a child friendly safe environment
- Modeled and encouraged positive behaviors
- Prepare healthy meals and ensure proper eating etiquette
Education
Vocational training - Nursing
Applied Tech
02.2025
High School Diploma -
Belleville Township High School
Belleville, IL01.2018
Skills
- Detail oriented
- Kitchen Experience
- Dishwashing
- Cleaning
- Restaurant experience
- Experience with children
- Administrative support
- Food handling
- Team Work
- Problem-solving
- Childcare
- Flexibility
- Reliability
- Infant Care
- Food service
- Teaching
- Culinary experience
- Caregiving
- Problem-solving skills
- Excellent communication and interpersonal skills
- Administrative support skills
- Positive attitude and good communication skills
- Ability to multitask
- Demonstrate the ability to handle emergency
- Ability to multi-task and prioritize situations in a calm manner
- Organized and detail oriented
- Flexible and dependable
- Adaptable to the varying needs of children
Certification
- BLS, 04/01/24, 04/01/26
- CPR/AED, 04/01/24, 04/01/26
- First Aid Certification
Timeline
Case Assistant
SIVNA
02.2022 - 03.2024
COVID-19 Screener
BJC Memorial East Hospital/ Clayton Valet
08.2021 - 02.2022
Dietary Aide
Cambridge House Swansea
05.2021 - 07.2021
Assistant Teacher
La Petite Academy
06.2020 - 08.2020
Food and Nutrition Associate
St. Elizabeth's Hospital
09.2019 - 03.2020
Daycare Assistant
TOGETHER WE GROW
01.2019 - 07.2019
Front Desk Agent
DoubleTree Hotel by Hilton
06.2018 - 08.2018
Youth Ministry Coordinator
Full Gospel House Prayer
03.2015 - 02.2021
Babysitter
Rainbow Station Daycare
09.2012 - 01.2013
Student Worker
Rainbow Station Daycare
08.2012 - 12.2016
Vocational training - Nursing
Applied Tech
High School Diploma -
Belleville Township High School
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