Raven Jones
Elk Grove Village
Summary
Dedicated Guest Services professional with expertise in enhancing customer experiences within hospitality. Demonstrated ability in problem-solving, conflict resolution, and managing guest inquiries and reservations. Committed to fostering team collaboration and operational efficiency while consistently delivering high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
09.2023 - Current
- Conducted pre-trip inspections to ensure passenger safety and proactively addressed potential issues.
- Utilized knowledge of local roads and traffic patterns to navigate efficiently and minimize delays.
- Collaborated with dispatchers to optimize route planning and improve service reliability.
- Provided accurate information on fares, schedules, and baggage stowing to enhance passenger experience.
Paraprofessional
Proviso Area For Exceptional Children
Maywood, IL
08.2018 - 05.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored students in classroom and common areas, enforcing rules to support lead teacher and ensure a productive learning environment.
- Promoted discipline and cooperation to maintain an engaging and respectful educational environment.
- Ensured classrooms were clean, neat, and properly sanitized to support student health and enhance classroom efficiency.
Hospital Front Desk/Visitor Services Representative
West Lake Hospital
Melrose Park, IL
09.2015 - 07.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Implemented feedback mechanisms to enhance guest satisfaction and service quality.
- Maintained accurate records of guest interactions and transactions in property management system.
Education
Associate of Applied Science - Medical Assisting
Coyne College
Chicago, IL02-2012
Skills
- Safety procedures
- Safety compliance
- Customer service
- Guest relations
- Multitasking
- Organizational skills
- Reliability
- Excellent communication
- Team collaboration
Timeline
Bus Operator
Chicago Transit Authority, CTA
09.2023 - Current
Paraprofessional
Proviso Area For Exceptional Children
08.2018 - 05.2022
Hospital Front Desk/Visitor Services Representative
West Lake Hospital
09.2015 - 07.2018
Associate of Applied Science - Medical Assisting
Coyne College