RAVEN CARR
Chicago
Summary
Dedicated and detail-oriented Remote Customer Support and Technical Services Specialist, with over 5 years of experience delivering exceptional service across digital platforms. Skilled in resolving complex customer inquiries, managing client accounts, and using remote desktop tools to troubleshoot technical issues. Proven ability to work independently, communicate effectively, and support cross-functional teams in fast-paced virtual environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
Globe Life Bisanz Organization
08.2025 - Current
- Guided clients in selecting insurance policies tailored to individual needs.
- Explained policy details, coverage options, and terms effectively to clients.
- Evaluated client applications and collected necessary documentation for processing.
- Coordinated follow-up communications with clients to ensure complete understanding.
Remote Leasing Assistant
Lakeside Management
Chicago
04.2021 - 07.2025
- Performed tenant screening including credit/background checks and managed rent collections via remote systems.
- Developed and implemented online marketing strategies to reduce vacancies.
- Responded to rental inquiries via phone and email, providing timely and professional support.
- Maintained confidential documentation and participated in virtual weekly team meetings.
Managing Bartender
TGI Fridays
Oak Lawn
08.2017 - 03.2024
- Increased bar sales by 20% through upselling techniques and staff training.
- Supervised daily bar operations, including cash handling and inventory reconciliation.
- Resolved guest concerns promptly to maintain high satisfaction levels.
- Trained new staff on safety protocols and service standards to enhance operational efficiency.
Customer Service Associate / Team Lead
Target
Oak Lawn
01.2014 - 02.2017
- Provided high-level guest support in fast-paced retail environment.
- Trained new team members on service standards and conflict resolution techniques.
- Managed daily operations, ensuring efficient task delegation across the team.
Education
Bachelor of Science - Business & Finance
DeVry University
Chicago, ILSkills
- Zoom and Microsoft Teams
- Google Workspace and Slack
- MS Excel and Google Sheets
- Social media marketing
- Troubleshooting and conflict resolution
- Client communication and collaboration
- Time management strategies
- Data entry and usage
- CRM proficiency
Certification
Health and life Insurance
References
Available upon request.
Timeline
Insurance Agent
Globe Life Bisanz Organization
08.2025 - Current
Remote Leasing Assistant
Lakeside Management
04.2021 - 07.2025
Managing Bartender
TGI Fridays
08.2017 - 03.2024
Customer Service Associate / Team Lead
Target
01.2014 - 02.2017
Bachelor of Science - Business & Finance
DeVry University