Raul Pimentell
Chicago
Summary
Luxury hospitality professional with 4+ years of experience in 5-star hotels, including St. Regis Chicago and The Ritz-Carlton Florida. Strong background in guest experience, front-of-house operations, VIP/elite guest handling, and problem resolution. Known for delivering elevated service standards, maintaining brand consistency, and supporting high-pressure operational environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa & Front Desk Concierge
St. Regis Chicago
Chicago, IL
06.2024 - Current
- Delivered personalized guest experiences by adhering to St. Regis luxury service protocols.
- Executed high-level guest relations for VIPs and high-profile individuals, prioritizing confidentiality and professionalism.
- Identified and addressed guest concerns to elevate overall satisfaction levels.
- Maintained cleanliness and organization of spa facilities, ensuring a welcoming environment for clients.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Self-motivated, with a strong sense of personal responsibility.
Spa Guest Services Associate
The Ritz-Carlton, Florida
Florida City, FL
02.2022 - 11.2022
- Provided elevated service to Ritz-Carlton guests with full adherence to brand expectations.
- Managed guest check-ins/outs, room preferences, and recovery situations with empathy and professionalism.
- Coordinated with housekeeping, engineering, and F&B to ensure seamless guest stays.
- Provided personalized recommendations for treatments based on guest preferences and needs.
- Promoted wellness culture within the spa by organizing team-building exercises, staff wellness programs, and other initiatives.
- Championed improvements in the online booking system that reduced booking errors while enhancing user experience.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling spa water.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
Operation & Sales Associate
Louis Vuitton - LVMH
Aventura, FL
11.2021 - 03.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy and speed.
- Maintained visual merchandising standards to drive sales and customer engagement.
- Collaborated with team members to meet sales targets and improve store performance.
- Conducted inventory management tasks, including stock replenishment and organization.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted customers in product selection, ensuring a personalized shopping experience tailored to individual needs.
- Managed inventory levels, conducting regular stock checks to maintain optimal product availability and organization.
Education
Bachelor of International Business - Business
University Central of Venezuela
11 2015
Associate of Arts - Interior Design
SAIC
Chicago, IL12 2025
Skills
- Luxury Guest Services
- Front Desk & Reservations
- Concierge Support
- Elite & VIP Guest Experience
- Problem Resolution
- Marriott & Ritz-Carlton Service Standards
- Communication & Customer Care
- Operations Support
- Upselling & Guest Recovery
- Multicultural Communication (English & Spanish)
- VIP guest interaction
- Guest service excellence
- Issue resolution
- Spa facility maintenance
- Spa tours
Certification
Inside LVMH Certificate 2025
LANGUAGES
English - Fluent
Native or Bilingual
Spanish - Native
Native or Bilingual
Italian
Native or Bilingual
Timeline
Spa & Front Desk Concierge
St. Regis Chicago
06.2024 - Current
Spa Guest Services Associate
The Ritz-Carlton, Florida
02.2022 - 11.2022
Operation & Sales Associate
Louis Vuitton - LVMH
11.2021 - 03.2022
Associate of Arts - Interior Design
SAIC
Bachelor of International Business - Business
University Central of Venezuela