Raul Gonzalez

● Leading on-site teams of 2-5 people through multi-day transitional projects of health care facilities from their old IT provider to Creative Tech's model. A typical transitional projects include all of the following:
○ Replacement or takeover of: firewall, managed switches, end user computers, desktop accessories and
peripherals, Wi-Fi Access Points, printers
○ Ensuring auxiliary systems adjacent or connected to our network remain online, and troubleshooting these
systems if they break during these total equipment and IP swap overs
○ Simply communicating and teaching these changes to 5-40 onsite users.
● Distribute workload amongst onsite team to best compliment team members strengths and ensure efficient IT
transitions
● Bridge communication between users and team members onsite with our remote help desk support and project
managers as standard and novel issues arise over Microsoft Teams
● Maintain communication with client side project managers with status updates of building’s IT transition
● Act as face of the company to our end users when communicating new changes or solving novel issues that are creating
a negative experience for these users
● Taking clear and plentiful documentation photos of all critical infrastructure and any devices acting as an auxiliary
system controller
● Continuing to carry on regular Field Tech duties (listed below) between projects

Install new end user devices, including but not limited to PCs, Laptops printers, managed and unmanaged switches,
desktop accessories
● Visit client facilities to troubleshoot a variety of IT issues, including but not limited to: end user device problems,
network instabilities, unplanned network downtimes, often working alongside with L1-L3 help desk technicians
● Visit client’s new buildings to perform IT equipment surveys, recording counts, locations, and specifications of: printers,
Wi-Fi Access Points, MDFs, IDFs, managed and unmanaged switches, modems, firewall, phones, phone routing
equipment, PCs, Laptops, and desktop peripherals
● Design clean and legible floor plans using Vizio, clearly marking locations of: specific offices and denoting the
equipment in those offices, MDF/IDFs, DEMARC, and Wi-Fi Access Points.
● Perform Wi-Fi surveys of buildings using Ekahau Sidekick and accompanying software, in order to better service Wi-Fi
coverage as accurately as possible for buildings of all different types
● PXE image new computers and configure those devices according to each client’s specific needs, using either Active
Directory or Azure/Entra ID.
● Simple computer repairs, from diagnosing physical hardware issues and procuring replacement parts to installing those
new parts

• Assembling and testing of SPECT and PET scanners using procedures, drawings, and hand tools
• Handling radioactive material
• Gather and record semi-complex production information; enter data into internal computer systems
• Participates in semi-complex repairing and retesting for product
• Resolves semi-complex manufacturing related problems affecting daily operations
• May participate in technical problem solving/troubleshooting support to a manufacturing environment
• Participates in troubleshooting for machine operations to determine parameters for improving efficiency in a production environment.

• Read, interpret, and understand schematics including component and symbol recognition
• Utilizing schematic, plan electrical assembly and wiring sequence
• Follow electrical schematic for build and wiring
• Builds and wiring may include electrical junction boxes, line connections, stop buttons, push buttons, safety switches, outlets, electrical motors, variable frequency drives, plc’s, electrical sub-assemblies, and other electrical units
• Properly utilize a variety of hand tools for assembly and wiring
• Utilizing drawings plan assembly and build sequence
• Build assemblies, sub-assemblies, segments of machines and construct/assist in constructing standalone machines and/or large integrated systems
• Maintain a safe and clean work environment
• Comply with all quality, safety and work rules and regulations
• Understand and maintain both quality and quantity standards and expectations
• Continually seek to improve work processes and individual performance
• Communicate potential problems to Lead / Manager.

• IBEW Local 134
• Assisted in the installation of new electrical systems in office and other commercial buildings
• Assisted in the installation and repair of electrical wiring in new buildings
• Worked closely with supervisor on assigned jobs using advice to deal with likely perils and using preventive and safety measures
• As per instructions implemented protective measures in systems
• Managed tools for all projects making sure they were operational keeping them clean and ready
• Performed clean-up after jobs.

• Assisted in the transition of legacy ERP to SAP.

• Provided ride share transportation to customers in the Chicagoland Area.

• Serves as the Unit’s ERP (SAP) “Super User” The unit’s first point of contact for SAP related questions
• Responsible for submitting and follow-up on all SAP related helpdesk issues
• Reviews and submits all BOM change request to ensure inventory and general ledger accuracy
• Updates daily production through back flushing and post goods issue functions
• Ensures that all areas are submitting waste and deviation logs daily
• Enters this into the system and reporting the financial impact on a weekly basis to management
• Generates the daily exception reports (MF47) and updating the system appropriately after the list has been scrubbed
• Acts as Unit’s point of contact for all master data changes and vendor request; submits these changes to the appropriate contact
• Coordinates SAP related physical inventory activities
• Submits SAP User ID request to unit controller for approval
• Creates buyer IOR worksheets
• Cross trains other unit employees on all SAP related functions associated with the purchasing
• Assists Unit Buyer in other Related Purchasing Tasks as assigned
• Ensures forecast is run weekly and verify accuracy of data – includes flight schedule changes and menu cycle changes
• Submits all ROH Material Request for new and extended material
• Monitors JIRA for sourcing request

• Responsible for purchase order (PO) execution and process MDS orders and warranty registrations
• Process Goods Receipt for Drop shipments and work with accounting to reconcile invoice variances
• Respond to general sales requests including lead time, pricing, and general vendor inquiries within allotted service levels (SLAs)
• Management of ETAs and Lead times for materials and open purchase orders
• Focus on managing inventory and minimize lost sales resulting from shortages
• Implement agreed purchasing plan for area of responsibility and control procurement spend to meet business requirements
• Responsible for management of Tier2/Tier3 manufacturer lines (Technology partners, and non-go to market supported weird ware lines less than $50MM annual spends)
• Support Tier1 Foundation Partner lines in ETA, PO backlog management, and PO Goods receipt/invoicing
• Expedite deliveries and negotiate with suppliers as needed - lead times, freight, cost
• Follow up and close open issues with suppliers
• Manage internal and external supplier backlog reports
• Management of data integrity across area of responsibility & reporting system / data integrity issues
• Create / cancel PO''s aligned to daily sales order requirements and update / maintain accurate PO costing
• Proactive approach to / shipment errors / reconciliation (Accounts Payable)
• Program Support - warranties, special pricing, SW licensing
• Work with various departments within Insight – Sales / Warehousing / Accounts Payable / Product Management
• Online order entry and fulfill MDS requests
• Backup other team members in their absence by having knowledge and cross training of their programs and job functions

• Ensure that all services associated with and needed by an aircraft
• Experienced in Towing / Refueling / Handling Baggage / Freight / Stacking & Unstacking hangar
• Providing excellent customer service
• Support in the maintenance, repair and cleaning of the offices, bathrooms, hangar buildings and grounds
• Marshall in and out all aircrafts and greet customers.

• Communicate extensively with the Sales Department regarding order/customer status
• Review order lines entered order reports daily and prioritize bookings & shipments
• Produce reports upon request regarding Order Management information
• Review sales orders implement best practices and standardization.

• Submitted purchase order requests for both Enterprise and Small Business accounts
• Issued Purchase Orders to external suppliers based on current customer demand and run rates
• Review orders to ensure required information and approvals are included
• Receive and process customer orders and implement best practices and standardization
• Work with Product Managers to keep pricing data updated as new price lists are released.

• Worked with category/brand managers to establish and attain the company goals which resulted in a $1Billion net profit for the company in 2011
• I also averaged over 5 percent in margin savings each quarter for the company
• Analyzed all external partners, vendors, and internal bid programs to help the Sales Department by offering them best and most competitive price on products carried
• Which I assisted in securing the Home Depot account that resulted in an upfront margin savings of over 20% on a $500k plus opportunity
• Proactively implemented, analyzed, and maintained special pricing programs through ongoing communication with Sales, Marketing, Procurement, Accounting, and external Manufacturer representatives
• Promoted to Buyer.

• Assisted both Enterprise and Small Business sales representatives in acquiring new products for their customer needs
• Searched for new vendors worked with both manufacturers and authorized distributors on establishing terms and conditions for resale
• Promoted to Bid Desk Specialist.

• Trained workforce on daily duties; forklift, machinery, power tool operations and welding technologies
• Completed basic repairs on diesel tractors and trailers repairs locally and out of state
• Served as Human Resource representative to complete all aspects of new hire on-boarding to include Drug Screening, DOT Regulations, and Administration
• Ordered replacement parts for tractor and trailer repair.

• Acted as liaison between internal clients and vendors to meet company needs
• Communicated with internal vendors for pricing, quotes, and product specifications
• Facilitated internal clients with price quotes, purchase orders and delivery.

• Provided – Basic Computer Hardware/Software Installation
• Warehousing and Asset Tracking
• Created Service/Install Tickets
• Promoted to Purchasing Agent.