Rashieka Taylor
Chicago
Summary
Detail-oriented and customer-focused professional with over six years of experience in financial services, customer service, and administrative operations. Proven ability to handle cash transactions, resolve customer concerns, and promote financial products. Seeking to transition into a Relationship Banker role to leverage my skills in banking, customer engagement, and sales.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
PLS Financial Services
07.2023 - Current
- Manage daily branch operations including opening and closing procedures
- Balance store cash flow, reconcile inventory, and load ATMs
- Supervise and assist customer service representatives with transactions
- Resolve customer complaints with professionalism and efficiency
- Deliver exceptional customer service in a high-volume environment
- Complete all opening/closing paperwork and ensure operational accuracy
- Trained new employees and delegated daily tasks and responsibilities.
Postal Service Clerk
United States Post Office
01.2020 - 07.2023
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Collaborated with colleagues to develop innovative solutions for improving overall postal operations.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
- Monitored inventory of postage stamps and made orders to replenish.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
Front Desk Receptionist
St Jane Hotel
06.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Orr Academy High School
Chicago, IL06-2011
Skills
- Cash Handling & Reconciliation
- Customer Service Excellence
- Conflict Resolution
- Financial Product Promotion
- ATM Operation & Inventory Control
- Account Opening & Transactions
- Sales & Upselling
- Team Leadership & Support
- Microsoft Office & POS Systems
Timeline
Shift Supervisor
PLS Financial Services
07.2023 - Current
Postal Service Clerk
United States Post Office
01.2020 - 07.2023
Front Desk Receptionist
St Jane Hotel
06.2018 - 01.2020
High School Diploma -
Orr Academy High School
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