Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Design and Production Specialist
DLV Printing Service, Inc.
06.2022 - Current
Delivered quality products with effective use of control procedures and good inspection skills.
Streamlined documentation practices to facilitate easy tracking of work orders, change requests, and quality control records.
Organized work to meet demanding production goals.
Resolved issues quickly to maintain productivity goals.
Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
Met production targets and tight deadlines by collaborating closely with team members.
Mail Handler Associate
United States Postal Service, USPS
10.2020 - 03.2022
Utilized physical strength to move mail and packages of varying sizes and weights.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Followed safety protocols while handling and sorting mail for personal safety purposes.
Rural Carrier Associate
United States Postal Service, USPS
09.2018 - 09.2020
Sorted mail according to order of address appearance for easy access in field.
Signed and received mail with signature requirements upon delivery and loading.
Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
Steak N Shake
Team Member
07.2015 - 07.2016
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Education
Associate of Arts -
Triton Community College
River Grove, IL
06.2021
High School Diploma -
Daniel Hale Williams Prep High School
Chicago
06-2014
Skills
Process validation
Priority management
Customer service
Active listening
Critical thinking
Team collaboration
Problem-solving skills
Timeline
Design and Production Specialist
DLV Printing Service, Inc.
06.2022 - Current
Mail Handler Associate
United States Postal Service, USPS
10.2020 - 03.2022
Rural Carrier Associate
United States Postal Service, USPS
09.2018 - 09.2020
Steak N Shake
Team Member
07.2015 - 07.2016
Associate of Arts -
Triton Community College
High School Diploma -
Daniel Hale Williams Prep High School
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