Rashaunda Pouncey
Chicago
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
18
18
years of professional experience
2003
2003
years of post-secondary education
Work History
Personal Care Assistant
Homestead Assisted Living
Schaumburg
09.2014 - 02.2020
- Assisted residents with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance resident well-being.
- Monitored resident health and reported changes to nursing staff promptly.
- Organized recreational activities to promote social engagement among residents.
- Maintained clean and safe living environments for all residents.
- Documented care provided in resident records accurately and consistently.
- Collaborated with team members to ensure quality resident care delivery.
- Responded to resident requests and concerns effectively and compassionately.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Laundered clothing and bedding to prevent infection.
Lunch Assistant
Pace School
Maywood
02.2005 - 06.2013
- Supervised lunchtime activities to ensure student safety and engagement.
- Assisted students with meal selection and dietary needs during lunch service.
- Maintained a clean and organized dining area to promote a pleasant environment.
- Collaborated with staff to plan and execute special lunch events for students.
- Monitored student behavior to foster a respectful dining atmosphere.
- Provided support to students with special needs during mealtime interactions.
- Communicated with parents regarding lunchtime policies and student preferences.
- Trained new staff on lunchroom procedures and best practices for student care.
- Resolved customer complaints quickly and professionally when necessary.
- Performed other duties as assigned by supervisor or manager.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Resolved customer complaints in a professional manner when necessary.
- Prepared special orders for customers with dietary restrictions or allergies.
- Checked expiration dates on food items prior to serving or preparing meals.
- Maintained a clean, sanitary and safe work environment by following all safety protocols.
- Provided support to kitchen staff during meal times as needed.
Cashier
McDonald's
Chicago
06.2002 - 02.2005
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the dining and service areas.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure smooth service during peak hours.
- Promoted special menu items to enhance customer experience and sales.
- Followed health and safety regulations to maintain a safe work environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
John Marshall High School
Chicago, ILSkills
- Personal hygiene
- Medication administration
- Health monitoring
- Patient documentation
- Team collaboration
- Communication skills
- Conflict resolution
- Time management
- Safety protocols
- Housekeeping duties
- Housekeeping
- Cooking and meal preparation
- Nutrition planning
- Meal preparation
- Meal planning
Timeline
Personal Care Assistant
Homestead Assisted Living
09.2014 - 02.2020
Lunch Assistant
Pace School
02.2005 - 06.2013
Cashier
McDonald's
06.2002 - 02.2005
John Marshall High School