Raqwon Jones
Chicago
Summary
Detail-oriented payroll and timekeeping specialist with over six years of experience in high-volume operations within financial services and hospitality sectors in Chicago. Expertise in payroll processing, timekeeping validation, and data integrity, with hands-on experience at J.P. Morgan Chase, Bank of America, and The Drake Hotel. Proficient in reviewing timesheets, resolving discrepancies, and ensuring compliance with union agreements and labor policies. Achieved 99%+ accuracy in payroll processing, consistently meeting deadlines and collaborating cross-functionally to ensure precise employee compensation.
Overview
7
7
years of professional experience
Work History
Production Specialist
Bank of America
Chicago
08.2024 - Current
- Utilize electronic and mechanical equipment to sort and process documents efficiently with 99% accuracy.
- Managed transactions across internal operations, supporting domestic and international consumer, customer, and commercial clients.
- Generated reports and maintained accurate records of processed transactions to ensure compliance and traceability.
- Supported customer service teams by addressing client inquiries and issues promptly, enhancing overall customer satisfaction.
Data Entry Specialist
J.P. Morgan
Chicago
04.2023 - 02.2024
- Spearheaded data management processes, ensuring precision in alpha and numerical data entry while enhancing customer support through the internal banking system.
- Leveraged advanced proficiency in MS Excel to ensure data accuracy, align documents, and promptly confirm/correct information, thereby optimizing overall data integrity. Also created dashboards and used pivot tables to analyze and organize large groups of data.
- Maintained confidentiality of critical data by implementing rigorous validation processes to uphold data integrity.
- Excelled in ad-hoc reporting, utilizing data-driven insights to guide strategic decision-making and offer valuable recommendations for organizational improvement.
Payroll Specialist
The Drake, a Hilton Hotel
Chicago
01.2019 - 03.2023
- Audited and validated employee time cards, overtime, and shift differentials for 200+ staff, ensuring 99%+ accuracy in payroll processing.
- Applied union contract provisions and wage/hour regulations to ensure compliant calculation of hours worked, overtime, and premium pay.
- Maintained and updated timekeeping records, attendance, and leave balances, aligning with union rules and company policies.
- Investigated and resolved time entry discrepancies and payroll errors by coordinating with supervisors and department managers
Sales & Customer Experience Certification Internship
Climb Hire
Chicago
09.2022 - 12.2022
- Leveraged Salesforce to enhance customer support, while efficiently managing inquiries.
- Engaged with customers to enhance experience, addressing inquiries and resolving issues to improve satisfaction.
- Supported various sales and customer experience initiatives through administrative tasks, ensuring smooth operations.
- Conducted market research to identify potential leads, contributing to effective sales outreach efforts.
Education
Associate of Arts - Business Administration and Management
Harold Washington College
Chicago, IL01-2018
Skills
- Regulatory compliance
- Data analysis
- Data quality
- Process optimization
- Record accuracy
- Equipment maintenance
- Inventory management
- Client management
- Time management
- Deadline orientation
- Attention to detail
- Problem solving
Timeline
Production Specialist
Bank of America
08.2024 - Current
Data Entry Specialist
J.P. Morgan
04.2023 - 02.2024
Sales & Customer Experience Certification Internship
Climb Hire
09.2022 - 12.2022
Payroll Specialist
The Drake, a Hilton Hotel
01.2019 - 03.2023
Associate of Arts - Business Administration and Management
Harold Washington College