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Raquel Ryder
Glendale Heights
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Receptionist/Office Assistant
PR Services
Glendale Heights
2014.03 - 2026.05
- Answered incoming calls, took messages, and transferred calls, facilitating effective communication.
- Directed incoming calls and inquiries to appropriate personnel, maintaining seamless communication flow.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, coordinating with their availability and preferences. for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Organized client documents and records efficiently, ensuring quick retrieval and accessibility.
- Updated and recorded customer or client information, ensuring accurate account maintenance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Tracked office inventory and managed supply levels, supporting uninterrupted operations.
- Processed payments and updated accounts to reflect balance changes.
Caregiver
Self Employed
Glendale Heights
2004.11 - 2025.04
- Assisted with daily living activities, including grooming and meal preparation.
- Administered medications according to prescribed schedules for client health management.
- Maintained a safe and clean environment for clients and family members.
- Facilitated communication between clients, families, and healthcare professionals to enhance understanding of care plans.
- Documented client progress and care activities for accurate record-keeping and reporting.
- Coordinated transportation and medical appointments to promote timely access to healthcare services for clients.
- Assisted clients with bathing, dressing, and personal hygiene to promote comfort and dignity.
- Enhanced patient outlook and quality of life through dedicated, compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
Customer Service Representative
Roadside Protect
Itasca
2022.05 - 2022.10
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer issues with knowledgeable and friendly service to drive high satisfaction levels.
- Resolved customer complaints through effective problem-solving techniques.
- Assisted customers with product selection, ordering, billing, returns, and technical support to enhance overall experience.
- Educated customers on service plans and coverage options available to them.
- Identified opportunities for upselling additional products or services based on customer needs.
- Managed customer accounts and updated information in the system accurately.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated client and service provider communication to ensure timely responses.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Cingular Wireless
Schaumburg
1998.07 - 2004.10
- Resolved customer inquiries promptly and accurately, enhancing satisfaction levels.
- Resolved customer complaints promptly, contributing to improved customer satisfaction and loyalty.
- Handled escalated issues with professionalism, ensuring a positive resolution experience.
- Answered incoming calls, assisting customers with product inquiries, billing questions, and service-related issues to enhance overall service experience.
- Managed high volumes of incoming calls, ensuring effective customer service.
- Maintained current knowledge of products and services, ensuring accurate information and effective support for customer inquiries.
- Documented call details and actions in the customer relationship management system.
- Navigated through computer systems to review information and respond appropriately to callers.
- Surpassed performance goals regularly call speed, accuracy and volume benchmarks on a consistent basis.
Education
GED -
College of DuPage
Glen Ellyn, IL1999-04
Timeline
Customer Service Representative
Roadside Protect
2022.05 - 2022.10
Receptionist/Office Assistant
PR Services
2014.03 - 2026.05
Caregiver
Self Employed
2004.11 - 2025.04
Customer Service Representative
Cingular Wireless
1998.07 - 2004.10
GED -
College of DuPage