Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raphaela Cristiano-Davis

Park Ridge

Summary

Dynamic Chief Agency Procurement Officer at EVERSANA INTOUCH with expertise in client relationship management and e-procurement systems. Achieved significant cost reductions for the client which resulted in increased revenue for the agency while enhancing client partnerships, demonstrating strong negotiation skills and a commitment to operational excellence. Proven track record in driving strategic initiatives that elevate business performance and foster innovation.

Overview

6
6
years of professional experience

Work History

Chief Agency Procurement Officer

EVERSANA INTOUCH
03.2025 - Current
  • Played a crucial role in negotiating the services the organization was selling (the service of hours) and helped define how the agency operated efficiently within those parameters. Responsibilities involved both strategic and operational. With 50 clients and 160 brands, the focus was on larger clients and or growth clients (as identified by each Affiliate).
  • Developed and strengthened client relationships by meeting with procurement partner teams monthly/quarterly to discuss client goals and how agency could help achieve them.
  • Developed strong partnerships with clients to secure favorable pricing, payment terms, and delivery schedules for both parties.
  • Reduced costs and increased revenue with strict adherence to new ways of working, budget constraints and competitive pricing models.
  • Developed and documented efficiency strategies aligned with Procurement clients’ goals and tracked performance against these goals
  • SOW review, audits, approvals, tracking
  • Negotiated overall SOWs with internal account team
  • Led menu card evolution at client level – true cost vs. client demand
  • Participated in annual menu-card reviews/editing prior to scoping season
  • Procurement conference attendance where applicable for relationship building and thought leadership
  • Led MSA negotiations – rates, incentives, error remediation
  • Negotiated payment clauses and AR follow-ups
  • Led business development negotiations and new business onboarding (for all potential clients with procurement stakeholders)
  • Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
  • Assisted in the development of annual budgets by forecasting procurement needs accurately based on historical data analysis.
  • Ensured compliance with organizational policies, legal requirements, and industry standards in all procurement activities.

SVP Finance, Managing Director

Legacy Intouch and EVERSANA INTOUCH
01.2022 - 03.2025
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
  • Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
  • Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
  • Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
  • Enhanced company performance by implementing new pricing strategies and streamlining operations to follow.
  • Identified opportunities to improve business process flows and productivity.
  • Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
  • Presented and discussed strategy and initiative progress with senior business leaders.
  • Assisted in restructuring departments for increased efficiency, optimizing resource allocation and improving communication between teams.
  • Developed, coached and provided feedback to finance team using strong leadership and analytical thinking skills.
  • Secured vital partnerships with industry leaders, enhancing company reputation and expanding market reach through procurement.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Networked with customers, prospects and partners at conferences and trade shows.
  • Established and maintained strong relationships with clients and strategic partners.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Represented organization at industry conferences and events with positive speaking engagements.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Monitored key business risks and established risk management procedures.
  • Managed financial, operational and human resources to optimize business performance.
  • Oversaw divisional marketing, advertising and new product development.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Cultivated company-wide culture of innovation and collaboration.
  • Created succession plans to provide continuity of operations during leadership transitions.

SVP Finance

Legacy Intouch Solutions Inc.
02.2019 - 01.2022
  • Developed measurement tools, dashboards, and reports to track metrics for revenue recognition by client.
  • Oversaw all invoicing to ensure MSA adherence.
  • Collected on outstanding accounts receivable.
  • Secured vital partnerships with industry leaders, enhancing company reputation and expanding market reach - 4As, conferences. client procurement.
  • Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
  • Oversaw business-wide changes to modernize process and and to maximize cost to clients .
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Developed pricing models to correspond with marketing strategies to help increase sales.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Monitored key business risks and established risk management procedures.
  • Communicated business performance, forecasts and strategies to executive management and clients.
  • Created succession plans to provide continuity of operations during leadership transitions.


Education

Bachelor of Science - Finance

DePaul University
Chicago, IL

Skills

  • Supplier relationship management
  • Purchasing strategy
  • E-procurement systems
  • Document preparation

Timeline

Chief Agency Procurement Officer

EVERSANA INTOUCH
03.2025 - Current

SVP Finance, Managing Director

Legacy Intouch and EVERSANA INTOUCH
01.2022 - 03.2025

SVP Finance

Legacy Intouch Solutions Inc.
02.2019 - 01.2022

Bachelor of Science - Finance

DePaul University

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Raphaela Cristiano-Davis