Randy Suggs
Springfield
Summary
I am dedicated husband and a blessed father of 4 grown children. Born and raised in Springfield, IL and a proud and productive citizen of this fine town! Serving our local folks in many industries for over 2 decades. I thrive in the fact of making every customer and client of mine feel comfortable, secure and that my service will go above and beyond expectations. I do not fail to impress my employer with a hard work ethic and dedication toward every task I take forward. Very energetic and eager to learn more everyday. No task too big nor small and I love a challenge while conquering new feats!
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Service Advisor
Friendly chevrolet
Springfield
07.2024 - Current
- Assisted customers in understanding vehicle features and services offered.
- Scheduled service appointments using dealership management software.
- Communicated service recommendations to customers clearly and professionally.
- Prepared customer invoices and processed payments efficiently at the service desk.
- Maintained accurate customer records in the dealership's database system.
- Addressed customer inquiries and resolved service-related issues promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Provided detailed pictures of damage and repairs to warranty companies for approvals of claims.
Quality Control Inspector
Caterpillar
Decatur
06.2018 - 07.2024
- Inspected finished products for defects and compliance with quality standards.
- Conducted routine audits of manufacturing processes and equipment performance.
- Collaborated with engineers to identify and resolve quality issues in production.
- Documented inspection results and maintained accurate quality records.
- Participated in continuous improvement initiatives to enhance quality practices.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Ensured that all products met customer requirements prior to shipment.
- Read blueprints and manuals to determine test procedures or adjustment methods.
Maintenance Technician
Brendan gardens
Springfield
03.2016 - 06.2018
- Performed routine maintenance on HVAC systems and equipment.
- Conducted regular inspections of building infrastructure and safety systems.
- Collaborated with team to troubleshoot and resolve facility-related issues.
- Documented maintenance activities and repairs in detailed logs consistently.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
Education
Welding - Welding And Machinery
Lincoln Land Community College
Springfield, IL 04.2006 - 05.2007
Springfield Southeast High School
Springfield, ILSkills
- Customer service
- Quality control
- Communication and empathy acknowledgement
- Conflict resolution
- Quality assurance
- Warranty claims process management
- Cost estimation
- Data processing
- Handling customer complaints
- Repair quality inspections
- Customer relationship management
- Price quoting
- Strong work ethic
- Effective communication
- Time management
- Quality inspection
Languages
Spanish
Limited
A1
Certification
- Forklift certified
Caterpillar facility Decatur il 1308
Exp 03/29
Timeline
Service Advisor
Friendly chevrolet
07.2024 - Current
Quality Control Inspector
Caterpillar
06.2018 - 07.2024
Maintenance Technician
Brendan gardens
03.2016 - 06.2018
Welding - Welding And Machinery
Lincoln Land Community College
04.2006 - 05.2007
Springfield Southeast High School