Randoloh Patriakeas
Pana
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Results-driven Shift Lead known for unparalleled productivity and efficiency in task completion. Skilled in team leadership, schedule management, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team cohesion.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Center Store Shift Lead
Casey's
Pana
09.2025 - Current
- Trained new employees on customer service standards and operational procedures.
- Managed inventory levels by restocking supplies and organizing storage areas.
- Assisted in resolving customer complaints to maintain a positive shopping experience.
- Maintained cleanliness and organization of the store environment for customer satisfaction.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reinforced rules to promote superior employee performance.
- Performed administrative tasks including filing documents, data entry.
- Reviewed daily sales reports and monitored financial performance metrics.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Trained new employees on company policies, procedures, and job duties.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Implemented strategies to increase sales and improve service quality.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
Store Team Member
Casey's
Pana
06.2023 - 09.2025
- Maintained cleanliness and organization of store displays and merchandise.
- Operated cash register, processed transactions, and handled customer payments.
- Stocked shelves and replenished inventory to ensure product availability.
- Collaborated with team members to achieve daily operational goals and tasks.
- Monitored expiration dates on products and removed outdated items from shelves.
- Provided exceptional customer service, resolving issues and ensuring satisfaction.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Assisted in stocking shelves with merchandise.
- Provided product knowledge to customers and answered inquiries.
- Handled customer complaints professionally and efficiently.
- Operated cash register to process sales transactions.
- Assisted customers with carry-out orders from the store.
- Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
- Conducted price checks on items when requested by customers.
- Adhered to all company policies regarding customer service standards.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Grand Prarie School
Onarga, ILSome College (No Degree) - Architectural Design
Lincoln Land Community College
Springfield, ILSkills
- Employee training
- Inventory management
- Cash handling
- Customer service
- Point of sale
- Problem solving
- Conflict resolution
- Retail operations
- Sales strategies
- Time management
- Effective communication
- Leadership skills
- Loss prevention
- Workplace safety
- Shift leadership
- Knowledge sharing
- Sales proficiency
- Decision-making capacity
- Conflict management
- Guest service
- Daily reporting
- Customer service focus
- Coaching and mentoring
- Team collaboration and leadership
- Complaint resolution
- Staff education and training
- Sales reporting
- Strong verbal and written communication
- POS system operation
- Staff training and development
- Creative problem solving
- Positive attitude
- Shift checklists
- Customer service management
Availability
- Available 24/7
- Have experience in both kitchen and center Store.
- Kitchen training for pizza on all shifts, deli, doughnuts, and preparation.
- Have trained doing daily reports and tasks as management, checking in vendors, assisting on truck day, and working on register on all shifts.
- Can work all shifts Center Store or kitchen if needed to cover.
Timeline
Center Store Shift Lead
Casey's
09.2025 - Current
Store Team Member
Casey's
06.2023 - 09.2025
Grand Prarie School
Some College (No Degree) - Architectural Design
Lincoln Land Community College