Randall MCDANIEL
Chicago
Summary
Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.
Overview
10
10
years of professional experience
Work History
Manager on Duty
DD's Discount
Chicago, IL
10.2025 - Current
- Trained team members on operational procedures and customer service best practices.
- Conducted regular safety inspections to maintain compliance with facility protocols.
- Implemented efficient inventory management practices to optimize stock levels.
- Assisted in resolving escalated customer complaints to enhance service quality.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Account Specialist
Discover Financial Services
Chicago, IL
01.2024 - 01.2025
- Provided excellent customer service over the phone to credit card members in need of assistance with their accounts. Assisted card members with payments and answered inquiries about their statements and account. Managed multiple CRM systems daily to provide accurate information and problem solve accordingly. Updated account information and preferences at card members request. Escalated and transferred calls to the appropriate department when needed.
Customer Service Specialist
Mr. Cooper
Chicago, IL
01.2020 - 01.2023
- Answered 80-100 automated inbound calls from borrowers, third parties, and vendors. Resolved customer issues and inquiries such as escrow, payment transactions, and document requests through in depth research to provide an accurate response. Completed outbound welcome calls to new borrowers. Introduced potential clients to loan officers specialized in their needs. Generated payoff statements and verification of mortgage requests.
Guard Supervisor/Trainer
United Security
Chicago, IL
01.2016 - 01.2020
- Monitored via CCTV for 62 buildings for any potential risk and threats. Monitored team’s activities and trained them to interact properly with visitors, management, and tenants. Scheduled new hires and lunch breaks for employees. Assisted in finding shift replacements for call offs and scheduling guards for shifts later in the month. Resolved issues regarding tenants, escorts, removals, and any other issues that arise. Prepared various daily incident reports, activity logs, sign ins, and maintenance reports. Coordinate with public authorities such as law enforcement to facilitate additional investigation if necessary.
Education
High School Diploma -
Woodland Adult Education
Woodland, CA06-2015
Skills
- Training
- Interpersonal skills
- Schedule management
- Account management
- Organizational
- Advanced problem solving
- Customer service focus
Timeline
Manager on Duty
DD's Discount
10.2025 - Current
Account Specialist
Discover Financial Services
01.2024 - 01.2025
Customer Service Specialist
Mr. Cooper
01.2020 - 01.2023
Guard Supervisor/Trainer
United Security
01.2016 - 01.2020
High School Diploma -
Woodland Adult Education