Open To Work
Ramya Arni
Champaing
Summary
Dedicated professional skilled in customer engagement and analysis. Successfully managed recruitment processes and developed marketing strategies that enhance brand loyalty and visibility. Ready to leverage expertise in creating positive workplace environments and driving strategic initiatives.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
HR and Marketing Head
Sportthon Inc
Champaign
07.2020 - Current
- Developed HR policies to align with company goals and compliance standards.
- Managed recruitment processes to identify and attract top talent for various positions.
- Mediated employee relations issues to foster a positive workplace environment.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Created and managed annual budgets for all marketing activities, ensuring cost efficiency.
- Monitored customer feedback on social media sites in order to identify areas of improvement or opportunities for growth.
- Developed and implemented a comprehensive marketing strategy to maximize brand recognition and customer loyalty.
- Collaborated with product development teams to create integrated marketing plans for new product launches.
- Provided mentorship and training to junior marketing staff to develop their skills and expertise.
- Monitored and reported on competitor activities and market trends to inform strategic decisions.
Assistant Manager of Customer Service
Interglobe Aviation
hyderabad
12.2015 - 06.2020
- Managed customer inquiries through multiple communication channels.
- Trained and supervised customer service representatives effectively.
- Analyzed customer feedback to improve service quality consistently.
- Assisted customers with product selection, order placement and account maintenance queries.
- Collaborated with other departments to streamline operations effectively.
- Facilitated ongoing training programs to enhance team performance.
- Provided support during peak times when additional resources were required.
- Implemented best practices in handling escalated situations involving dissatisfied customers.
- Trained new team members on company processes for customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Terminal Operation Intern
RGIA Intl Airport
hyderabad
10.2015 - 12.2015
- Collaborated with staff to ensure compliance with safety regulations.
- Facilitated communication between departments during peak travel times.
- Participated in team meetings to discuss operational improvements and updates.
- Engaged with passengers to address inquiries and provide assistance.
- Prepared reports summarizing project progress and results for management review.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Education
Bachelor of Science - Computer Science
Osmania University
Hyderabad08-2013
Skills
- Marketing strategy and brand development
- Budget management
- Customer engagement and analysis
- Recruitment processes
- Service orientation
- Complaint resolution
- Team collaboration
- Exchange coordination
- Problem solving
- Effective communication
- Call center experience
- Staff training
- Money handling
- Customer relations and support
- Multi-line phone operation
- Refund processing
- Certified subject matter expert
- Certified grooming coordinator
- Certified wheelchair assisting program
- Won Best Employee of the year
Languages
English
Professional
Telugu
Professional
Hindi
Professional
Certification
Business Analyst
Accomplishments
Won Best Employee Of the Year(Indigo Airlines)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$61000/yr - $200000/yrTimeline
HR and Marketing Head
Sportthon Inc
07.2020 - Current
Assistant Manager of Customer Service
Interglobe Aviation
12.2015 - 06.2020
Terminal Operation Intern
RGIA Intl Airport
10.2015 - 12.2015
Bachelor of Science - Computer Science
Osmania University