Summary
Overview
Work History
Education
Skills
Personal Information
Certification
REFERENCES
VOLUNTEER & PROJECTS
Affiliations
Websites
Timeline
Generic

Ramona Harlan

Markham

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Strategic Workforce Partner & Care Operations Consultant

AddusHomeCare
Homewood
05.2021 - Current
  • Partner with leadership to align workforce strategies with business objectives, driving improvements in staffing efficiency, recruitment, and employee retention across home care operations.
  • Lead data-driven initiatives to enhance operational processes, optimizing caregiver scheduling, resource allocation, and care delivery for improved client outcomes and operational effectiveness.
  • Develop and implement training programs, ensuring caregivers meet compliance standards while fostering a culture of continuous improvement and high-quality care.
  • Analyze workforce metrics and performance trends, providing actionable insights to executive teams that support strategic decision-making and drive improved operational performance.

Associate

Amazon
Markham, Illinois
11.2021 - 11.2022
  • Operated within a fast-paced fulfillment center environment to pick, pack, and ship customer orders with high accuracy and efficiency.
  • Maintained adherence to safety, quality, and productivity standards, consistently meeting or exceeding performance goals.
  • Collaborated with team members and supervisors to resolve workflow challenges and ensure timely order completion.
  • Utilized warehouse management systems (WMS) and handheld scanners to track inventory, verify shipments, and maintain accurate records.

Field Operations Clerk

Department of Commerce
Evergreen Park, IL
08.2019 - 11.2019
  • Managed operational processes to enhance efficiency and compliance within department.
  • Collaborated with cross-functional teams to implement workforce strategies and talent acquisition initiatives.
  • Developed and maintained HR analytics and reporting to drive data-informed decision-making.
  • Ensured adherence to HR legal compliance and risk mitigation protocols.
  • Facilitated DEI strategy and implementation to promote an inclusive workplace culture.

Medical Assistant & Administrative Lead

Quest Diagnostics(formerly Summit Health)
Novi
09.2010 - 10.2011
  • Supported physicians and clinical staff by performing patient intake, vital sign measurements, specimen collection, and documentation in compliance with HIPAA and clinical standards.
  • Coordinated administrative operations, including scheduling, patient record management, and insurance verification, ensuring efficient workflow and high patient satisfaction.
  • Supervised and trained medical support staff, promoting adherence to safety protocols, quality assurance, and customer service standards.
  • Collaborated with multidisciplinary teams to streamline clinical procedures and administrative processes, improving turnaround times and overall operational efficiency.

Education

Masters - Computer Science/ Data Science

DePaul University – Jarvis College of Computing and Digital Media
Chicago, Illinois
01.2026

PhD - Industrial and Organizational Psychology

Walden University
Minneapolis, MN
11.2025

Bachelors of Arts - Industrialized Organizational Psychology

South University
Savannah, GA
06.2023

Skills

  • Leadership
  • Strategy
  • Communication
  • Collaboration
  • Recruitment
  • Training
  • Analytics
  • Compliance
  • Optimization
  • Planning
  • Development
  • Innovation
  • Management
  • Transformation
  • Engagement
  • Collaborative leadership

Personal Information

Certification

  • SHRM-CP or SHRM-SCP (in process)
  • PMP
  • Six Sigma Black Belt (Process Improvement)
  • Agile Project Management for HR

REFERENCES

Upon Request

VOLUNTEER & PROJECTS

“Strategic Talent Management in Global Workplace Diversity” March 2025 - March 2025, Utilize industrial psychology principles to optimize individual differences in diverse global workplaces., “Evaluating Organizational Structure's Impact on Performance and Culture”, Analyze how organizational structure influences individual and organizational performance, focusing on leadership, workplace culture, and structural dynamics.

Affiliations

  • Honor Societies
  • Golden Key Honour Society, Walden University
  • Society for Industrial and Organizational Psychology (SIOP)
  • Association for Talent Development (ATD)

Timeline

Associate

Amazon
11.2021 - 11.2022

Strategic Workforce Partner & Care Operations Consultant

AddusHomeCare
05.2021 - Current

Field Operations Clerk

Department of Commerce
08.2019 - 11.2019

Medical Assistant & Administrative Lead

Quest Diagnostics(formerly Summit Health)
09.2010 - 10.2011

Masters - Computer Science/ Data Science

DePaul University – Jarvis College of Computing and Digital Media

PhD - Industrial and Organizational Psychology

Walden University

Bachelors of Arts - Industrialized Organizational Psychology

South University
Ramona Harlan