Ramon Dunlap
Cicero
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Inside Sales Representative
Glass America
Elmhurst
01.2020 - Current
- Handle inbound and initiated outbound calls to schedule appointments for mobile technician services, driving client engagement.
- Initiate cold and warm calls to leads within a CRM pipeline, closing 15% of prospects on first contact.
- Generate sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Leverage computer systems to input customer orders and pricing information.
- Utilize CRM software to track sales progress and communicate with team members.
Fitness Sales Consultant
Capital Fitness
Lombard
01.2016 - 12.2020
- Reviewed operational records and reports with management team to project sales and determine profitability.
- Generated 50+ leads monthly through community networking, corporate partnership events, and weekly local outreach.
- Monitored customer preferences throughout club to determine focus of sales effort.
- Managed customer accounts and customer relationships using CRM tools.
- Conferred with General Manager to plan advertising within gym, secure monthly numbers of sales for all staff, to ensure quotas were met.
- Conferred with General Manager to plan advertising within gym, secure monthly numbers of sales for all staff, to ensure quotas were met.
- Mentored new sales hires on membership tiers and objections handling for faster ramp-up.
Route Sales Driver
Gourmet Gorilla
Chicago
03.2010 - 01.2016
- Increased sales on specific routes by 30% by engaging with customers to identify needs and offer new product solutions.
- Established long-term relationships with clients by providing superior customer service with a sense of urgency, safety, and kindness.
- Negotiated pricing and payment terms with buyers to secure favorable purchase orders.
- Built long-term client relationships through exceptional customer service, prioritizing urgency, safety, and kindness.
Education
High School Diploma - General Studies
Truman Middle College
Chicago, Illinois 01.2009 - 07.2009
Skills
- Sales Consulting
- Lead generation
- Sales forecasting
- CRM utilization
- Sales Analytics
- Customer Service
- Client engagement
- Territory Management
- Relationship management
- Sales presentations
- Spanish Speaking
- Problem solving
- Adaptability to change
- Rapport building
Certification
Driver's License
Timeline
Inside Sales Representative
Glass America
01.2020 - Current
Fitness Sales Consultant
Capital Fitness
01.2016 - 12.2020
Route Sales Driver
Gourmet Gorilla
03.2010 - 01.2016
High School Diploma - General Studies
Truman Middle College
01.2009 - 07.2009