Ramon Dunlap
Cicero
Summary
Dynamic Measure Technician with a proven track record at The Shade Store, excelling in measurement accuracy and positive customer engagement. Enhanced team productivity through meticulous inspections and data entry, ensuring quality installations. Skilled in using hand tools, I foster strong client relationships, delivering exceptional service and achieving project goals efficiently.
Overview
15
15
years of professional experience
Work History
Measure Technician
The Shade Store
Lake Forest, IL
05.2021 - Current
- Provided first class customer service for each client.
- Documented measurements, inspections of window and doors in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Assemble, install, test or service company products with proficiency, often using hand tools or power tools.
- Enhanced team productivity by conducting thorough measurements and accurate data entry for project planning.
- Assured quality installations by meticulously measuring windows and doors for precise fit and finish.
- Ensured adherence to safety regulations while performing on-site measurements and installations, maintaining a secure work environment for all involved parties.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Customer Engagement Representative
TVG Medulla
Oakbrook Terrace, IL
01.2015 - 03.2020
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Managed a high volume of inbound calls to provide timely assistance for customers'' needs.
- Utilized CRM systems to manage customer inquiries and resolve issues, fostering stronger engagement with clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Skillfully navigated difficult conversations with professionalism, managing conflicts constructively to preserve brand reputation and maintain positive relationships with clients.
- Developed rapport with customers, leading to personalized experiences and improved satisfaction.
- Balanced multiple priorities seamlessly while maintaining a strong focus on delivering outstanding results within tight deadlines.
Fitness Counselor
XSport Fitness
Darien, IL
08.2011 - 01.2015
- Developed personalized fitness plans for clients to achieve health and wellness goals.
- Conducted one-on-one consultations to assess client needs and establish fitness targets.
- Build strong customer relationships to maximum sales
- Analyzed sales data and coordinated with management to develop advertising strategies that align with monthly and yearly objectives.
- Established long term customer relationships with prompt and courteous service.
Education
High School Diploma - General Education
Truman Middle College
Chicago, IL06.2009
Skills
- Hand tool proficiency
- Measurement accuracy
- Positive customer engagement
- Dimensional inspection
Timeline
Measure Technician
The Shade Store
05.2021 - Current
Customer Engagement Representative
TVG Medulla
01.2015 - 03.2020
Fitness Counselor
XSport Fitness
08.2011 - 01.2015
High School Diploma - General Education
Truman Middle College