Summary
Overview
Work History
Education
Skills
Timeline
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Ramina Youkhana

Morton Grove

Summary

Experienced with more than six years of cash handling, customer service, and banking operations as a head universal banker. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.

Overview

9
9
years of professional experience

Work History

Head Universal Banker

Citibank
10.2018 - 07.2024
  • Balanced cash drawer, vault and teller cash recycler daily.
  • Resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Developed strong relationships with customers through exceptional service.
  • Increased selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Custodian of teller cash recycler & ATM.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Responsible for opening, closing vault and branch
  • Educated customers on use of banking website and mobile apps.
  • Organized end of year retention.
  • Handled customer complaints.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Teller

Chase Bank
08.2015 - 12.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed standard teller transaction.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Responsible for opening, closing vault and branch
  • Custodian of ATM

Education

Medical Assistant -

Brightwood
North Hollywood, CA
01-2017

High School Diploma -

Niles West High School
Skokie, IL
05-2010

Skills

  • Branch operations
  • Strong work ethic
  • Exceptional customer service
  • Professionalism and courtesy
  • Excellent time management skills
  • Patience and empathy
  • Customer relationship building
  • Conflict resolution techniques

Timeline

Head Universal Banker

Citibank
10.2018 - 07.2024

Teller

Chase Bank
08.2015 - 12.2017

Medical Assistant -

Brightwood

High School Diploma -

Niles West High School

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Ramina Youkhana