Ralph Taverne
Chicago
Summary
Dedicated Exhibitor Services Specialist with proven expertise in client communication, logistics coordination, and event support. Committed to delivering exceptional customer service and resolving issues to ensure client satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Exhibitor Services Specialist
Freeman
Chicago
06.2024 - Current
- Coordinated exhibitor logistics for events across multiple venues.
- Assisted clients with booth setup and troubleshooting during events.
- Managed inventory of exhibitor supplies and equipment for timely delivery.
- Communicated client needs to internal teams for optimal service delivery.
- Handled inquiries and resolved issues promptly to ensure client satisfaction.
- Maintained accurate records of exhibitor contracts and service requests.
- Resolved customer complaints promptly and professionally.
- Answered phone calls to assist customers with questions and orders.
- Collaborated with other departments within organization on various tasks related to exhibitions.
- Greeted and assisted exhibitors with their needs during the event.
- Supervised staff members assigned to assist exhibitors during events.
- Created a positive environment for visitors by providing helpful customer service support.
- Provided information to exhibitors regarding event rules and regulations.
- Maintained accurate records of all exhibitor activities throughout the event.
- Provided technical support when necessary during set up or breakdown of displays.
- Ensured compliance with safety regulations in relation to exhibition operations.
- Processed payments from exhibitors according to established policies and procedures.
- Organized storage areas for exhibit materials before and after the show.
- Assisted in organizing special events, such as receptions and conferences.
- Monitored inventory levels of supplies required for exhibits.
- Ensured that all relevant documents were completed accurately prior to the start of the show.
- Inspected booths regularly to make sure they are properly maintained.
- Conducted post-event evaluations and reviews with exhibitors.
- Coordinated and monitored booth setup to ensure proper display of materials.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Led on- and off-site customer support teams across multiple time zones.
Manager
Amazon
Chicago
07.2022 - 05.2024
- Managed team performance to ensure efficient daily operations.
- Coordinated inventory management and order fulfillment processes effectively.
- Trained new employees on operational procedures and safety protocols.
- Prepared meals following recipes and food safety guidelines.
- Maintained kitchen cleanliness and organized workstations throughout shifts.
- Collaborated with team members to ensure timely meal service.
- Prepared financial statements and reports for management review.
- Assisted in budget preparation and monitoring of expenses.
- Supported audits by providing necessary financial information promptly.
- Communicated with vendors regarding invoices and payment inquiries effectively.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Managed recruitment processes to attract top talent for diverse positions.
- Conducted interviews and assessed candidates for cultural fit and skills.
- Supported employee retention initiatives through regular feedback and engagement activities.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Created reports related to recruitment metrics such as time-to-fill, cost per hire.
- Handled employee discipline and termination to address policy infractions.
- Coordinated employee benefits programs, including health insurance and retirement plans.
Education
Bachelor of Arts - Photography
Columbia College
Chicago, IL 09.2012 - 06.2016
Skills
- Exhibitor logistics
- Inventory management
- Client communication
- Technical support
- Customer relationship management
- Team collaboration
- Problem resolution
- Event coordination
- Staff supervision
- Attention to detail
- Time management
- Employee training
- Report preparation
- Performance evaluation
- Industry awareness
- Team building
- Database management
- Account updating
- Multi-line phone talent
- De-escalation techniques
- Problem-solving skills
- Sales closing
- Sales and upselling
- Employee coaching
- Teamwork
- Warehousing functions
- Quality assurance controls
- Document and records management
- Customer service orientation
- Analytical thinking
- Professional telephone demeanor
- Interpersonal skills
- Software navigation
- Communication skills
- Sales techniques
- Computer skills
- Customer needs assessments
- Inbound call answering
- Process transactions
- Conflict resolution
- Calm and professional under pressure
Certification
- Google IT Certificate
Languages
Haitian Creole
Native/ Bilingual
Timeline
Exhibitor Services Specialist
Freeman
06.2024 - Current
Manager
Amazon
07.2022 - 05.2024
Bachelor of Arts - Photography
Columbia College
09.2012 - 06.2016