SAP
Rainman VanWinkle
Springfield,IL
Summary
Dynamic technical professional with extensive experience in technical service and support roles, currently serving as a Technical Service Lead Trainer at BUNN. Proven ability to manage client relationships, design and implement effective training programs, and lead teams. Adept at problem-solving and project management, with a strong commitment to continuous learning and adaptability. Eager to leverage technical expertise and client management skills in an Inside Sales Manager role to drive profitable growth and achieve sales objectives.
Overview
11
11
years of professional experience
Work History
Technical Service Lead Trainer
BUNN
05.2024 - Current
- Designed and implemented technical training programs for new hires and existing staff, ensuring alignment with organizational objectives and industry best practices.
- Developed training materials, including SOP, assessments, presentations, and online modules, tailored to different learning styles and skill levels.
- Conducted engaging training sessions on product knowledge, troubleshooting techniques, and customer service strategies.
- Mentored and coached technical support representatives, providing constructive feedback and guidance to enhance their performance and professional development.
- Evaluated team performance metrics and implemented targeted interventions to address gaps and optimize.
Field Support Specialist
BUNN
10.2023 - Current
- Travel to diverse locations via air and ground transportation to execute critical technical operations.
- Serve as the primary liaison for Wawa BTB and Starbucks Vertica systems, playing a pivotal role in fostering strong client relationships and guarantee seamless service delivery.
- Facilitate effective communication between internal teams and external clients, significantly contributing to the success of technical service engagements.
- Develop specialized training materials tailored to the unique requirements of Field Service Engineers and internal staff, enhancing their skills and knowledge in a classroom setting.
- Conduct comprehensive fundamentals and applications courses for Field Service Technicians and in-house technicians, equipping them with essential skills for optimal performance in their roles.
Technical Service Representative
BUNN
07.2022 - Current
- Deliver outstanding customer service and technical support for BUNN's machinery, securing client satisfaction and equipment functionality.
- Acknowledged within the team for exceptional commitment and impactful contributions.
- Recognized for adeptness in swiftly grasping new concepts and overcoming challenges.
- Fostered a collaborative atmosphere by effectively addressing and resolving technical inquiries, promoting teamwork and knowledge sharing.
- Provided on-call support, provided prompt assistance to clients, and maintained operational continuity.
- Proficient in water chemistry, coffee brewing techniques, and beverage equipment operation, enhancing troubleshooting capabilities and service delivery.
- Conducted root cause analysis and implemented corrective measures to optimize equipment performance and prevent recurring issues.
Armed Security Guard/Supervisor
GSS
10.2017 - 07.2022
- Provide exceptional armed security for Public Works facilities, ensuring a safe environment for Guardsmen, employees, and visitors.
- Safeguarded high-volume assets with an astronomical replacement value, reducing potential security risks.
- Fostered armed security personnel in safety, customer service, and regulatory compliance.
Security Guard
Securitas
08.2016 - 10.2017
- Delivered extensive security over multiple locations, consistently meeting or exceeding established security procedures.
- Conducted numerous investigations of suspicious activity, achieving an optimal sense of safety.
- Protected high valued assets through effective security measures.
PAB Automatic Operator & Sawman
Caraustar
11.2013 - 11.2015
- Reviewed thousands of products and parts according to quality specifications, saving the company hundreds of thousands in errors and potential replacements.
- Communicated production metrics to the management team, recommending ways to increase production.
- Operated machines according to manual’s defined processes, using safe methods to execute job duties.
Demolition, Fire Restoration, and Machine Operator
Higher Plain
- Completed projects to restore fire-damaged buildings, refreshing buildings back to structural and aesthetic integrity.
- Analyzed PCBs to ensure quality met established standards.
Education
High School Diploma -
Jacksonville High School
Jacksonville, ILSkills
- Customer Service and Relationship Management
- Project Management and Training Development
- Technical Problem-Solving and Diagnostic Skills
- Leadership and Team Collaboration
- Adaptability and Continuous Learning
Certifications
- High School Diploma, Jacksonville High School
- Cisco CCNA Certification
- ISO 9001:2015 QMS Certification
- PERC/TAN
- CS50x2021
Software
SalesForce
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Maria DB
SQL
Interests
- Server Management: Proficient in managing servers, including optimizing performance and troubleshooting issues
- Scripting: Experienced in creating scripts to automate tasks and improve system efficiency, demonstrating strong problem-solving and technical skills
Timeline
Technical Service Lead Trainer
BUNN
05.2024 - Current
Field Support Specialist
BUNN
10.2023 - Current
Technical Service Representative
BUNN
07.2022 - Current
Armed Security Guard/Supervisor
GSS
10.2017 - 07.2022
Security Guard
Securitas
08.2016 - 10.2017
PAB Automatic Operator & Sawman
Caraustar
11.2013 - 11.2015
Demolition, Fire Restoration, and Machine Operator
Higher Plain
High School Diploma -
Jacksonville High School
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