RAINA SWISHER
Shipman
Summary
To obtain a new position in the health care field that will allow my current Professional characteristics, experience and skills to benefit the overall success of the organization.
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Skilled in managing patient records, and providing excellent customer service. Proven record of accurately collecting patient payments using Loyale and billing information.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Medical Assistant/Prior Authorization Representative
Community Clinic of Staunton
Staunton
06.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Prepared and maintained examination rooms for patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
Patient Registrar
Carlinville Area Hospital
Carlinville
06.2019 - 06.2025
- Maintaine current knowledge of insurance companies requirements regarding pre-certification processes.
- Update patient demographic information on an ongoing basis as necessary.
- Receive patients, record patient demographic information and verify insurance for emergency department, laboratory, and radiology.
- Able to work with multiple different sites such as, CPSI, Loyale, RevSpring, Avality and Allscripts.
- Able to work effectively and multitask under pressure in a fast-paced environment, while maintaining accuracy of data entry.
Home Health Aide
Home Instead
Litchfield
01.2019 - 06.2019
- Ensured proper documentation was completed for each visit according to agency policy.
- Provided transportation for clients to doctor's appointments or other necessary outings.
- Encouraged independence by assisting clients with self-care activities like walking, eating, toileting and grooming.
Shift Manager
McDonalds
Jerseyville
10.2017 - 01.2019
- Performed a variety of tasks, which may include planning for each shift, monitoring performance during the shift, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a successful shift.
- The ability to manage food saftey, daily maintenance and cleanliness and exceptional customer service.
Housekeeping Attendant
Heritage Health
Carlinville
02.2016 - 10.2017
- Stocked linen closets with fresh towels and supplies on a daily basis.
- Maintained cleanliness of public areas patients rooms through regular dusting, vacuuming, mopping,and sanitizing surfaces.
- Assisted with laundry duties such as washing, drying and folding.
- Utilized appropriate tools such as vacuum cleaners, mops, brooms, brushes, for efficient cleaning operations.
Education
High School Diploma -
Southwestern High School
Piasa, ILSkills
- Critical Thinking
- Data Confirmation
- Patient Registration
- Registration Paperwork
- Registration Services
- Registration Processing
- Payment Processing (Loyal)
- Insurance Verification
- CPT Coding
- Call Transfers
- Computer Proficiency
- Patient care
- Medical terminology
- Insurance verification
Timeline
Medical Assistant/Prior Authorization Representative
Community Clinic of Staunton
06.2025 - Current
Patient Registrar
Carlinville Area Hospital
06.2019 - 06.2025
Home Health Aide
Home Instead
01.2019 - 06.2019
Shift Manager
McDonalds
10.2017 - 01.2019
Housekeeping Attendant
Heritage Health
02.2016 - 10.2017
High School Diploma -
Southwestern High School