Raina Matzker
Scott Air Force Base
Summary
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to a new, challenging role in different field.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Destination XL
02.2024 - Current
- Salary: $1,000.00 USD Bi-weekly
- Hours per week:30
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Analyzed sales data for informed decision-making on product placement.
- Guided team members through challenges with clear communication and support.
- Executed merchandising strategies for increased product visibility and sales.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Caterer
Catering St. Louis
11.2023 - 01.2024
- Salary: $16.00 USD Per Hour
- Hours per week:30
- Conducted regular stock checks for food and supplies to minimize waste and shortages.
- Implemented proper food handling techniques to ensure safe food service practices.
- Provided exceptional customer service by addressing guest inquiries and dietary needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
Sales Associate
Dillard's
06.2023 - 09.2023
- Salary: $17.00 USD Per Hour
- Hours per week:40
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Tutor
John A. Logan
06.2022 - 05.2023
- Salary: $13.00 USD Per Hour
- Hours per week:16
- Implemented personalized study strategies for improved academic performance and confidence in students.
- Created a positive learning environment to motivate students and reduce anxiety.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Education
Some college - no degree
John A. Logan
Carterville, ILSome college - no degree
Rend Lake College
Ina, ILSkills
- Problem-solving
- Customer service
- Customer experience
- Retail operations
- Inventory control
- Time management
- Store organization
- Team building and leadership
- Attention to detail
- POS systems
Language Skills
Sign Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Destination XL
02.2024 - Current
Caterer
Catering St. Louis
11.2023 - 01.2024
Sales Associate
Dillard's
06.2023 - 09.2023
Tutor
John A. Logan
06.2022 - 05.2023
Some college - no degree
John A. Logan
Some college - no degree
Rend Lake College
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