Rahul Pandey
Senior Product Owner
Chicago,IL
Summary
With over 12 years of experience in product engineering and management, this visionary technology leader consistently delivers results. Proven expertise spans various domains, including data science, AI-ML, cloud infrastructure, mobile app development, supply chain, healthcare, and content management. Demonstrated success in leading multimillion-dollar initiatives and driving cross-functional teams. Sets apart from industry peers with ability to deliver innovative solutions.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Sr. Product Owner
Rio Tinto
Chicago, Illinois
02.2024 - Current
- Spearheaded Digital Transformation Initiatives: Led the development of the Customer E-commerce Portal, facilitated the electronic exchange of data with the London Metal Exchange (LME), and optimized Contract-to-Cash workflows in Salesforce and Dynamics 365 CRM.
- Backlog Ownership and Roadmap Creation: Engaged with customers, stakeholders, cross-functional teams, and SMEs to define MVP features and user stories, create comprehensive roadmaps, prioritize initiatives, and maintain a healthy product backlog.
- Enhanced Data Integration and Governance: Improved data unification and governance by leveraging Azure Synapse, ensuring seamless and reliable access to critical business insights.
- Team Leadership and Agile Coaching: Coached teams in Agile Scrum and Kanban frameworks, driving continuous improvement and fostering a culture of collaboration.
- Product Optimization through Feedback: Delivered ongoing product optimizations by analyzing user feedback and monitoring performance, ensuring alignment with evolving business needs.
- Defined Success Metrics: Established and tracked KPIs to measure the success of deployed solutions, providing insights for iterative improvement.
- Cross-Team Collaboration: Worked with cross-functional teams to promote transparency and visibility into roadmaps, MVPs, and initiatives, removing dependencies and driving alignment across teams.
- Technical Environment Expertise: Operated effectively in technical environments, including SAP, Azure Data Lake, CRM, Salesforce, Power BI, and Azure DevOps (ADO).
Sr. Product Owner
T-Mobile
Chicago, IL
07.2023 - 01.2024
- Strategic Roadmap Development: Spearheaded and executed strategic roadmaps for Geospatial Data Science initiatives, driving enhancements in customer experience scores and ensuring alignment with business objectives.
- Data-Oriented Product Ownership: Defined and prioritized data science and machine learning project backlogs, enabling impactful solutions and efficient delivery of high-value features.
- Data Pipeline Management: Designed and implemented scalable data orchestration pipelines to streamline data ingestion, processing, and analysis across business units.
- Cross-Functional Collaboration: Engaged with business units, stakeholders, and SMEs to define intake processes and effectively prioritize competing initiatives for maximum business impact.
- ML Model Deployment: Collaborated with data scientists and engineers to oversee the end-to-end lifecycle of machine learning models, from development to deployment, helped achieve 30% reutilization of bandwidth
- Agile and Data Governance Leadership: Facilitated Agile Scrum events and Kanban practices, promoting transparency, prioritization, and continuous improvement in data-driven projects.
- Performance Monitoring and Optimization: Utilized feedback and KPIs to monitor the performance of deployed solutions, ensuring ongoing optimization and alignment with evolving requirements.
- Technical Ecosystem Expertise: Delivered results in environments leveraging AWS, Python, Databricks, Kubernetes, and Jira to build and deploy robust, scalable data solutions.
Sr. Scrum Master
Discover Financial
Chicago, Illinois
02.2022 - 07.2023
- Facilitated Scrum Events: Organized and led daily stand-ups, sprint planning, sprint reviews, and retrospectives, fostering team collaboration and continuous improvement.
- Collaborated on Product Vision: Partnered with Product Owners and Product Managers to define product vision and create comprehensive roadmaps for the Gateway & API platform.
- Built High-Performing Teams: Played a pivotal role in aligning various business units, prioritizing high-impact initiatives, and fostering synergy to build a high-performing and motivated team.
- Monitored Team Metrics: Led multiple Scrum teams, achieving optimal velocity by analyzing and improving cycle time and other KPIs via Jira dashboards.
- Cleared Roadblocks: Actively removed impediments to ensure smooth delivery of sprints, aligning teams with project goals and deadlines.
- Enhanced Technical Environments: Supported development teams in environments involving AWS, REST & SOAP APIs, Jira, and Google Cloud Apigee.
- Promoted Transparency and Communication: Encouraged open dialogue between team members and stakeholders to ensure alignment on project priorities and deliverables.
Sr. Product Owner
Lifescan
Chicago, Illinois
07.2021 - 01.2022
- Product Strategy Leadership: Led the product strategy for a Health & Wellness mobile application, integrating gamification and rewards programs to enhance user engagement and retention, achieving an increase in customer retention of over 80%.
- AI/ML-Driven Insights: Utilized AI/ML technologies to deliver deep insights into users’ health, workout, and food intake data, empowering users with actionable, personalized recommendations.
- User-Centric Design: Collaborated closely with UI/UX teams, leveraging tools like Figma to create intuitive, user-friendly interfaces, enhancing the overall user experience.
- Data Pipeline Orchestration: Designed and implemented data pipelines on AWS S3 for real-time processing and analysis of patient and user data, supporting advanced analytics and decision-making.
- Gamification and Behavioral Analytics: Incorporated gamification strategies to drive user engagement and foster long-term app usage through innovative rewards systems.
- Cross-Functional Collaboration: Worked with cross-functional teams to align on roadmaps, MVP features, and initiative priorities, ensuring seamless integration of features across development cycles.
- Performance Monitoring and Optimization: Defined and tracked key performance indicators (KPIs) to measure the app’s success, using data-driven insights to deliver ongoing improvements.
- Technical Environment Expertise: Operated in environments leveraging AWS, SaaS platforms, and Figma to deliver scalable, data-driven solutions.
Sr Product Manager
Wolters Kluwer
Chicago, Illinois
03.2020 - 06.2021
- Legal Data Insights Development: Led the design and execution of a Content Management Service (CMS) to process legal data from multiple sources, providing customers with more meaningful insights and actionable information.
- Pipeline Orchestration: Designed and implemented orchestration pipelines for Apollo CMS, leveraging a cloud-based architecture and Kafka to consolidate and process vendor data efficiently.
- Customer-Centric Features: Prioritized initiatives and maintained a healthy product backlog, ensuring features aligned with customer needs for enhanced insights and usability.
- Data Integration and Cloud Expertise: Delivered results within a technical environment using AWS, Kafka, and SaaS platforms, ensuring robust data processing and operational scalability.
- Cross-Functional Collaboration: Partnered with stakeholders, engineers, and business units to align on project objectives, roadmaps, and milestones for seamless execution.
- Performance Monitoring and Iteration: Defined KPIs and utilized user feedback to monitor product performance, iterating on solutions to ensure continuous improvement.
Sr. Product Owner
Grainger
Chicago, Illinois
03.2019 - 03.2020
- Supply Chain Portfolio Management: Managed the supply chain portfolio and inventory management for Grainger, driving key improvements in operational efficiency and cost reduction.
- Cost Optimization: Achieved annual cost savings of $5 million by enhancing the shortest path algorithm and optimizing last-mile delivery processes to improve logistics efficiency.
- Data-Driven Inventory Insights: Utilized Teradata to generate actionable insights into optimal inventory levels for seasonal products and extra-large items, ensuring availability while minimizing excess stock.
- Customer Data Protection: Spearheaded the obfuscation of customer PII data across all upstream and downstream systems in lower environments, enhancing data privacy and security.
- Compliance Leadership: Partnered with legal teams to ensure compliance and auditability of technical solutions, delivering outcomes that adhered to regulatory standards.
- Strategic Roadmap Development: Defined and executed product roadmaps to align supply chain initiatives with business objectives and stakeholder expectations.
- Agile Practices Implementation: Facilitated Agile Scrum ceremonies, ensured a well-prioritized product backlog, and encouraged collaboration across cross-functional teams for seamless execution.
- Technical Environment Expertise: Delivered results in environments leveraging tools and technologies such as Teradata, AWS, and SaaS platforms to support scalable and compliant solutions.
Sr. Product Manager
McDonald’s
Chicago, Illinois
12.2017 - 10.2018
- Mobile App Development Leadership: Spearheaded the development of McDonald’s iPhone and Android app features, including notifications, rewards, and loyalty programs to incentivize user activity and retention.
- Order Collection Optimization: Designed and implemented features such as curbside pickup, dine-in options, and seamless order-to-basket workflows to streamline the customer journey.
- Payment Integration: Successfully integrated Apple Pay and Google Pay into the app, enabling secure and convenient transactions.
- Customer Retention and Engagement: Utilized gamification strategies and rewards programs to increase customer retention, achieving the goal of having the app ranked in the top 5 trending apps on the Apple App Store.
- Feature Prioritization and OKR Alignment: Prioritized product features based on business value, ensuring alignment with OKRs and driving high-impact outcomes.
- Cross-Functional Collaboration: Worked closely with engineering, marketing, and customer experience teams to deliver a seamless and user-friendly app experience.
- Technical Environment Expertise: Operated in environments leveraging AWS, SaaS solutions, and data-driven insights to ensure product scalability and success.
Product Owner
HCSC (BCBS of IL, TX, OK, NM and MT)
Chicago, IL
03.2016 - 11.2017
- Digital Transformation Leadership: Played a critical role in the migration of HCSC’s claims adjudication system from a mainframe-based platform to a robust Java rules-based application, enhancing operational efficiency and scalability.
- Claims Module Development: Worked on contract and accumulator modules of claims, overseeing workflow creation, data ingestion, validation, and business rules development for rule-based workflow optimization.
- Collaboration with Technical Leadership: Partnered with senior technical experts and solution architects to design and implement scalable data solutions for large datasets, ensuring seamless system performance and reliability.
- Strategic Product Planning: Translated complex business requirements into actionable product roadmaps, MVP definitions, prioritized features, and detailed user stories to align development efforts with business objectives.
- Workflow Optimization: Designed efficient workflows and frameworks to streamline claims processes, delivering measurable improvements in accuracy and throughput.
- Agile Practices Facilitation: Facilitated Agile ceremonies and maintained a well-prioritized backlog to promote cross-team collaboration and iterative product enhancements.
- Technical Environment Expertise: Delivered results in technical environments leveraging Java, cloud-based architectures, and scalable data solutions.
Product Owner
Optum United Healthcare/ ISM Associates Inc.
Chicago, Illinois
05.2015 - 02.2016
- Pricing Engine Optimization: Collaborated with solution architects to design and implement optimization strategies for a pricing engine, improving accuracy, scalability, and efficiency.
- Scalable Data Solutions: Partnered with solution architects to design and implement robust, scalable data solutions for large datasets, ensuring seamless performance and adaptability to evolving business needs.
- Strategic Initiative Planning: Defined product roadmaps, MVPs, and prioritized features to align pricing engine and data solutions initiatives with overarching business objectives.
Sr. Business Analyst
BMO-Harris Bank
Chicago, Illinois
07.2014 - 05.2015
- Wealth Management Leadership: Defined and optimized workflows for wealth management processes, enabling the generation of KPIs to assess high- and low-performing assets and inform strategic decision-making.
- Credit Card Fraud Mitigation: Partnered with the credit card fraud team to develop solutions that enhanced fraud detection and prevention mechanisms, reducing risks and improving customer trust.
- Scalable Data Solutions: Collaborated with solution architects to design and implement scalable data solutions for processing large datasets, ensuring efficient analysis and actionable insights.
- Data-Driven Decision-Making: Utilized KPIs and data-driven frameworks to provide strategic recommendations that enhanced overall asset performance and operational efficiency.
Business Data Analyst
HCSC (BCBS of IL, TX, OK, NM and MT)
Chicago, Illinois
12.2011 - 12.2013
- Retail Shopping Experience Transformation: Led the digital transformation of the retail shopping experience, enhancing user journeys for Family, Individual, and Medicare plans, driving increased customer satisfaction and engagement.
- Affordable Care Act Compliance: Integrated business rules into workflows and processes to ensure alignment with the Affordable Care Act, enabling seamless compliance and adherence to regulatory requirements.
- E-Commerce Workflow Optimization: Designed and implemented efficient workflows for the retail shopping cart experience, streamlining plan selection, payment, and checkout processes.
- Data-Driven Enhancements: Collaborated with cross-functional teams to analyze user behavior and optimize the shopping experience based on actionable insights.
Education
Master of Science - computer science
Loyola University
Chicago, IL 07.2009 - 12.2011
Bachelor of Science - computer science
SRM University
Chennai India 05.2005 - 10.2009
Skills
- Product Management
- Data Governance
- Cloud Infrastructure (Azure, AWS, GCP)
- API Integration
- Mobile Application Leadership
- Cross-Functional Collaboration
- Healthcare Digital Transformation
- A/B Testing
- Power Bi/ Tableau
- Data Pipeline Orchestration
Backlog prioritization
Design thinking
Product roadmapping
Data-driven decision making
Agile methodology
Certification
SAFe Product Owner/Product Manager, 6.0
Timeline
Sr. Product Owner
Rio Tinto
02.2024 - Current
Sr. Product Owner
T-Mobile
07.2023 - 01.2024
Sr. Scrum Master
Discover Financial
02.2022 - 07.2023
Sr. Product Owner
Lifescan
07.2021 - 01.2022
Sr Product Manager
Wolters Kluwer
03.2020 - 06.2021
Sr. Product Owner
Grainger
03.2019 - 03.2020
Sr. Product Manager
McDonald’s
12.2017 - 10.2018
Product Owner
HCSC (BCBS of IL, TX, OK, NM and MT)
03.2016 - 11.2017
Product Owner
Optum United Healthcare/ ISM Associates Inc.
05.2015 - 02.2016
Sr. Business Analyst
BMO-Harris Bank
07.2014 - 05.2015
Business Data Analyst
HCSC (BCBS of IL, TX, OK, NM and MT)
12.2011 - 12.2013
Master of Science - computer science
Loyola University
07.2009 - 12.2011
Bachelor of Science - computer science
SRM University
05.2005 - 10.2009
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