Rahsaan Renford

• Optimized existing designs, reducing production costs and enhancing overall performance.
• Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
• Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
• Addressed design challenges and evaluated alternative design models to meet project requirements.
• Collaborated with cross-functional teams to ensure seamless integration of engineering designs into final products.
• Successfully met challenging client requirements by developing tailored engineering solutions that exceeded expectations.
• Developed strong relationships with vendors by clearly communicating design requirements and negotiating favorable terms.
• Reduced material costs and waste, optimizing selection and utilization of resources.
• Increased design accuracy and reduced time-to-market by implementing advanced CAD software.
• Optimized product designs for manufacturability, simplifying assembly processes and reducing labor costs.
• Led design reviews and provided critical feedback for continuous improvement in product quality.
• Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
• Trained and mentored junior engineers, providing guidance and direction.

• Played crucial role in ensuring customer satisfaction while supporting customers by addressing inquiries, resolving issues, and promoting the services that distinguish the CLEC in the telecommunications industry.

- Responded to customer inquiries through phone, email, and chat.

- Resolved issues efficiently and effectively while providing accurate information about products and services.

- Assisted customers with account management.

- Acquired in-depth knowledge of the CLEC's service portfolio, including unique features and pricing.

- Identified opportunities to suggest additional services or products that align with customer needs.

- Promoted service upgrades, package deals, and special offers to maximize customer engagement and sales.

Maintained, supervised, installed, operated and performed unit level maintenance on manual and automated telecommunications equipment centrals and associated peripheral devices.

Processed and managed official messages, including distribution and record keeping.

Ensured the proper functioning of equipment and vehicles through regular checks and maintenance.

Maintained a top secret clearance while working in COMSEC facilities