Workday
Hi, I’m
Rahel Alev
HR Specialist
Rishon Lezion
Summary
Precise Quality Assurance Manager proficient in all HR operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing service quality and HR processes to achieve excellent results and customer satisfaction.
Overview
6
years of professional experience
12
years of post-secondary education
7
Languages
Work History
Applied Materials
HR Quality Assurance & Governance Lead
01.2021 - Current
Job overview
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Implemented new quality assurance and customer service standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Recorded, analyzed, and distributed statistical information.
Applied Materials
HR Customer Support Team Manager
01.2019 - 01.2021
Job overview
- Led and executed customer support team strategy to reach company support goals.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Analyzed reports, surveys and vendor relations and completed support assessments to improve first call resolution.
- Monitored employee performance to identify areas for improvement and additional training needs.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
Applied Materials
HR Customer Support Agent
11.2017 - 01.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, HR services, and HR systems like Workday.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Galatasaray University
BBA from Public Relations, Advertising, And Applied Communication
09.1997 - 06.2002
Notre Dame De Sion
High School Diploma
09.1990 - 06.1997
Skills
Knowledge of HR systems
Staff training and development
Workday & ServiceNow use
Continuous Improvement
Problem Resolution
Software
Service Now
Docusign
OnBase
Microsoft Office
Timeline
HR Quality Assurance & Governance Lead
Applied Materials
01.2021 - Current
HR Customer Support Team Manager
Applied Materials
01.2019 - 01.2021
HR Customer Support Agent
Applied Materials
11.2017 - 01.2019
Galatasaray University
BBA from Public Relations, Advertising, And Applied Communication
09.1997 - 06.2002
Notre Dame De Sion
High School Diploma
09.1990 - 06.1997