Rafal Maslowski
Chicago
Summary
Project-oriented Supervisor with a strong track record of successfully managing multiple teams of employees while working as the driving force behind initiating, maintaining, and monitoring performance. Supervise and motivate shift managers and lead role players to meet corporate goals and metrics.
Overview
9
9
years of professional experience
Work History
Operations Supervisor ( Transportation)
LSG Sky Chefs
09.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Operations Supervisor
Universal Logistics Holdings Inc.
02.2022 - 09.2023
- Quality and safety compliance management involving company policies and procedures
- Interacting with the customer on a daily basis, and ensuring customer satisfaction
- Manage and operate a warehouse facility providing pick and pack, sequencing, and inventory management support
- Various reports related to production, quality, safety, timeliness, staffing, maintenance, and discrepancies
- Act as a liaison between the company and customers forming and maintaining positive relationships
- Delivered products on time and within budget
Operations Manager
KIKI Delivery Service
11.2019 - 02.2022
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Created company handbook to document corporate policies and procedures
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Oversaw financial management, budget management, accounting and payroll activities
Dispatcher/Supervisor
Need It Now
05.2016 - 11.2019
- Managed daily delivery and work schedules to maximize coverage
- Trained new drivers on the company's delivery process and effective customer service practices
- Investigated and resolved customer and vendor issues to retain business
- Inspected and monitored delivery vehicle and performed basic maintenance
Education
Finance -
Northeastern Illinois University
Chicago, IL12.2017
Skills
- Bilingual
- Microsoft excel
- Leadership
- Time management
- Communication skills
- Customer service
- Staff Development
- Project Management
- Performance Evaluations
- Project Planning
- Problem Resolution
- Documentation Review
- Staff supervision
- Task delegation
Timeline
Operations Supervisor ( Transportation)
LSG Sky Chefs
09.2023 - Current
Operations Supervisor
Universal Logistics Holdings Inc.
02.2022 - 09.2023
Operations Manager
KIKI Delivery Service
11.2019 - 02.2022
Dispatcher/Supervisor
Need It Now
05.2016 - 11.2019
Finance -
Northeastern Illinois University
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