Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafael A. Morales-Nunez

Justice

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

4
4
years of professional experience
2024
2024
years of post-secondary education

Work History

Shift Manager

McDonald's Restaurant
8611 s Harlem ave
07.2021 - Current
  • Supervised crew members during busy shifts to ensure efficient service.
  • Trained new employees on operational procedures and customer service standards.
  • Managed inventory levels and ordered supplies as needed for daily operations.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Oversaw cleanliness and organization of the restaurant environment consistently.
  • Ensured compliance with food safety regulations and health guidelines daily.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.

Education

Amos Alonzo Stagg High School
Bridgeview, IL

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Food safety compliance
  • Problem solving
  • Time management
  • Staff supervision
  • Handling customer complaints
  • Inventory control
  • Punctual and reliable
  • Flexible schedule
  • Inventory management
  • Shift checklists
  • Cash handling
  • Energetic and enthusiastic
  • Accurate money handling
  • Schedule management
  • Relationship building
  • Organizational skills
  • Prioritization skills
  • Inventory assessment
  • Financial and cash flow analyses

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Shift Manager

McDonald's Restaurant
07.2021 - Current

Amos Alonzo Stagg High School

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Rafael A. Morales-Nunez