Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rafael Villalobos

Zion

Summary

Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Collision Estimator

Tesla
02.2023 - Current
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Documented damage with photographs and detailed written descriptions.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.

Collision Estimator

Crash Champions
02.2022 - 02.2023
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Documented damage with photographs and detailed written descriptions.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Accurately estimated parts and labor for over repairs.
  • Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
  • Worked with repair shops to review potential costs and overall necessity of [Type] repairs.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Body Shop Manager

Reymond Auto Body
06.2021 - 02.2022
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Supervised and managed shop operations and tasks.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Stocked shop with equipment, parts and other resources to promote timely service.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Developed strong relations and partnerships with [Type] vendors and insurance companies to facilitate productive business dealings.
  • Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.

Collision Estimator

Liberty Auto City
02.2018 - 06.2021
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Documented damage with photographs and detailed written descriptions.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Helped customers obtain alternate transportation via rental car services.
  • Negotiated completed damage estimates and repair costs.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Evaluated subcontractor bids to obtain best value for projects.

Office Manager

Accidental Auto Body
03.2006 - 02.2018
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Documented damage with photographs and detailed written descriptions.
  • Used [Software] to calculate damages and claim values.
  • Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
  • Accurately estimated parts and labor for over repairs.
  • Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
  • Negotiated completed damage estimates and repair costs.
  • Liaised between car owners and insurance agencies about auto damage and insurance claims.
  • Helped customers obtain alternate transportation via rental car services.
  • Worked with repair shops to review potential costs and overall necessity of [Type] repairs.
  • Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
  • Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
1998

Skills

  • Skilled in Negotiation
  • Salvage Value Determination
  • Client Support
  • Body Shop Knowledge
  • Customer Deliveries
  • Information Updates
  • Repair Planning
  • Collision Estimates

Certification

  • I-CAR Training - 2018-2023

Languages

Spanish
Native or Bilingual

Timeline

Collision Estimator

Tesla
02.2023 - Current

Collision Estimator

Crash Champions
02.2022 - 02.2023

Body Shop Manager

Reymond Auto Body
06.2021 - 02.2022

Collision Estimator

Liberty Auto City
02.2018 - 06.2021

Office Manager

Accidental Auto Body
03.2006 - 02.2018

High School Diploma -

Waukegan High School

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Rafael Villalobos