Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafael Suarez

Crystal Lake

Summary

Driven Business Development Executive with career history in multitasking offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Motivating leader with strengths in building strategic relationships to support key business initiatives.

Highly skilled in change management, transition, and merger integration.

Offering excellent interpersonal and communication skills and experience managing matrixed organizations.


Efficient and organized sales manager in vehicle industry and funeral director with over 20 years of assisting families with full-service funeral arrangements.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.

Strong communication and interpersonal skills for providing superior customer service.

Overview

33
33
years of professional experience

Work History

Sales Representative

Roof Land
04.2024 - Current
  • Increase the Company's customer portfolio.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through personalized visits, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Driver

Self Employed Services
12.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

CEO

Inversiones Gift & Flowers C.A. Cremation Urns
11.2011 - 09.2019
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.

Director of Business Development

Saint George College
04.2010 - 07.2012
  • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
  • Negotiated, prepared, and signed contracts with clients.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Funeral Director Intern

Funeraria Valles
10.2008 - 03.2010
  • Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Conducted more than 2400 funerals, visitations and memorial services over course of 12 months.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Performed embalming procedures and updated case study reports.
  • Monitored high-volume phone lines and displayed proper phone etiquette.
  • Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Maintained financial records such as payroll records for all staff members.
  • Drafted and published obituaries on behalf of families served.
  • Secured positive customer testimonials on through superb client service.
  • Completed death certificates, burial permits and other legal documents for families.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Arranged clergy, music and other service details for clients.
  • Worked with cemeteries to schedule grave opening and closing.
  • Helped families select funeral and burial details from range of available options.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Managed timing of floral deliveries for multiple services per day.
  • Assisted clients with pre-arranging funeral services.
  • Improved appearance of remains with use of cosmetics.

Supervisor of Operations

Chevrolet Motors
06.2006 - 09.2008
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with team work and customers to build connections and nurture relationships.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Collaborated with assistant managers to open and close all offices, handle large transactions and manage inventory.

Funeral Director's Assistant

Funeraria Valles, C.A.
06.2002 - 06.2006
  • Supported cremator with operation of equipment and packaging of cremated remains.
  • Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
  • Loaded and operated hearses to transport caskets cautiously.
  • Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
  • Prepared obituaries for newspapers and online publications after extensive consultation with family members.
  • Acquired burial permits and registered deaths with proper authorities.
  • Acted as pallbearer during wake, funeral and burial process.
  • Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
  • Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Conducted funerals, visitations and memorial services over course of months.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Performed embalming procedures and updated case study reports.
  • Monitored high-volume phone lines and displayed proper phone etiquette.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Maintained financial records such as payroll records of all staff members.
  • Interviewed, hired and trained some staff members.
  • Drafted and published obituaries per on behalf of families served.
  • Secured positive customer testimonials on through superb client service.

Funeral Services Assistant

Funeraria Valles, C.A.
04.1992 - 05.2002
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Set up flowers, opened and closed caskets, and acted as pallbearer.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Prepared facilities for funeral visitations and memorial services.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Provided personal assistance, emotional support and personal care to over clients .
  • Supported funeral director with all facets of funeral service coordination.
  • Processed death certificate and other required paperwork.
  • Provided administrative support to funeral home staff.
  • Managed funeral home finances and performed general bookkeeping duties.

Education

High School Diploma -

Saint Thomas Villanueva
Caracas, Venezuela
07-1976

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Data Entry
  • Multitasking Abilities
  • MS Office
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette
  • Active Listening
  • Decision-Making
  • Teambuilding

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Representative

Roof Land
04.2024 - Current

Driver

Self Employed Services
12.2019 - Current

CEO

Inversiones Gift & Flowers C.A. Cremation Urns
11.2011 - 09.2019

Director of Business Development

Saint George College
04.2010 - 07.2012

Funeral Director Intern

Funeraria Valles
10.2008 - 03.2010

Supervisor of Operations

Chevrolet Motors
06.2006 - 09.2008

Funeral Director's Assistant

Funeraria Valles, C.A.
06.2002 - 06.2006

Funeral Services Assistant

Funeraria Valles, C.A.
04.1992 - 05.2002

High School Diploma -

Saint Thomas Villanueva

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Rafael Suarez