Rafael Lopez
Berwyn
Summary
Dedicated Service Technician with a proven track record in HVAC maintenance and repair. Skilled in customer service, preventive maintenance management, and problem-solving. Committed to delivering efficient service and ensuring customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician III
Villagegreen
Chicago
09.2021 - Current
- I started as a Service Technician I at Shelby Apartments, located in South Loop.
- In 2022, they offered me the opportunity to move to Trio Apartments, located in West Loop.
- In 2023, I was promoted to technician III.
- I got my EPA certification in 2025.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Repaired faulty components such as motors, pumps, valves, switches.
- Conducted service appointments to diagnose and fix problems efficiently.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Performed routine maintenance on HVAC systems to enhance operational efficiency.
- Installed new appliances according to safety and manufacturer guidelines.
- Responded promptly to service calls, ensuring customer satisfaction and support.
- Diagnosed problems and determined solutions for various customer issues.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Communicated with vendors regarding supply orders and delivery timelines
Grocery Stocker
Petes Fresh Market
Oak Park
09.2020 - 08.2021
- Stocked shelves with fresh produce and grocery items to ensure availability.
- Assisted customers in locating desired items within the store.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Provided friendly and efficient service to enhance customer shopping experience.
Maintenance Technician
Camp Alexander
Colorado Springs
05.2018 - 08.2018
- Worked closely with team members to ensure timely completion of maintenance tasks and fostered a cooperative work environment.
- Collaborated with team members on preventive maintenance tasks.
- Maintained accurate records of completed maintenance activities.
- Responded to service requests and resolved issues promptly.
Education
GED -
BUAP
MEXICO08-2019
Skills
- Excellent customer service and computer skills
- Proven track record managing a preventive maintenance program
- Service diagnostics
- Appliance installation
- Customer service
- HVAC EPA certification
- More than 4 years of maintenance experience
Languages
English
Professional
Spanish
Professional
Certification
HVAC EPA certification
Timeline
Service Technician III
Villagegreen
09.2021 - Current
Grocery Stocker
Petes Fresh Market
09.2020 - 08.2021
Maintenance Technician
Camp Alexander
05.2018 - 08.2018
GED -
BUAP