Rafael Johnson
Chicago
Summary
Expertise in customer service and product knowledge. Successfully managed inventory and committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and dedicated to driving customer satisfaction and increasing sales.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Fragrance Island
Chicago
08.2025 - Current
- Assisted customers in selecting fragrances that matched their preferences.
- Maintained product displays to ensure an appealing shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Responded to customer inquiries, resolving issues promptly and professionally.
- Collaborated with team members to achieve store goals and objectives.
- Organized stockroom inventory for efficient access and replenishment.
- Provided product knowledge to enhance customer engagement and satisfaction.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
Line Chef
Ja'Grill
Chicago
09.2024 - 01.2025
- Operated cooking equipment to ensure quality food production.
- Prepared ingredients following standardized recipes and portion controls.
- Maintained cleanliness and organization in kitchen areas.
- Collaborated with team to manage food preparation timelines efficiently.
- Ensured compliance with health regulations during food handling processes.
- Supported line operations by coordinating with front-of-house staff for service flow.
- Managed multiple tasks simultaneously while maintaining speed and accuracy in production.
- Set up line station with proper tools and products, quality checked products within line station, maintained equipment and monitored food delivery.
- Communicated effectively with other kitchen personnel to coordinate meal preparation activities.
- Performed daily maintenance tasks such as cleaning ovens, grills, stoves, fryers.
- Cleaned up cooking stations and properly stored leftovers.
- Adjusted heat sources according to recipe specifications for each dish prepared.
- Checked all dishes before they left the kitchen to ensure that they met quality standards.
- Embraced full responsibility for quality of food served, followed proper plate presentation guidelines and garnished artful dishes for maximum appeal to discerning customers.
Smoothie Barista
Bonne Sante
Chicago
09.2024 - 01.2025
- Maintained cleanliness and organization of the smoothie bar area.
- Prepared and blended a variety of smoothies for customer orders.
- Assisted customers in selecting smoothie options based on preferences.
- Operated smoothie-making equipment following safety and operational guidelines.
- Managed inventory of ingredients and supplies for daily operations.
- Educated customers on nutritional benefits of smoothie ingredients.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Ensured that all equipment was properly cleaned, maintained and stored after each shift.
- Performed opening and closing duties such as cleaning counters, restocking supplies.
- Assisted customers with selecting ingredients for custom smoothies.
- Greeted customers in a friendly manner and answered their questions about menu items.
- Prepared and served various types of smoothies.
Stock Assistant
Marshalls
Chicago
06.2019 - 11.2019
- Stocked shelves with merchandise to maintain organized displays.
- Assisted in inventory management and restocking processes.
- Monitored stock levels to ensure product availability for customers.
- Processed incoming shipments and prepared items for the sales floor.
- Maintained cleanliness and orderliness in stock areas and sales floor.
- Provided excellent customer service by answering product inquiries.
- Organized shelves in the back room according to product type and size.
- Processed returned goods quickly and accurately according to company policies.
- Created detailed reports on inventory levels, damaged goods, and discrepancies between physical count and computer records.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Prepared weekly stock orders for replenishment purposes based on existing product levels in storerooms or warehouses.
Sales Associate
The Home Depot
Chicago
- Maintained cleanliness and organization of the sales floor and display areas.
- Operated point-of-sale system for processing transactions efficiently.
- Educated customers about product features, benefits, and usage techniques.
- Collaborated with team members to restock shelves and manage inventory levels.
- Engaged customers through friendly conversation to enhance shopping experience.
- Handled customer inquiries and resolved issues with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Education
Bachelor of Professional Studies - GED
Richard Daily College
Chicago, ILSkills
- Customer service
- Sales transactions
- Product knowledge
- Inventory management
- Licensed Security Officer
- Certified Maintenance Technician
- Professional Painter
- Licensed Serve-Safe Certified
Timeline
Sales Associate
Fragrance Island
08.2025 - Current
Line Chef
Ja'Grill
09.2024 - 01.2025
Smoothie Barista
Bonne Sante
09.2024 - 01.2025
Stock Assistant
Marshalls
06.2019 - 11.2019
Sales Associate
The Home Depot
Bachelor of Professional Studies - GED
Richard Daily College