RAFAEL BRIZUELA
Summit Argo
Summary
Results-driven operations professional skilled in optimizing logistics and enhancing guest experiences across various sectors. Strong leadership in managing large teams, resolving service issues, and fostering community partnerships, leading to measurable improvements in service delivery and operational standards.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Bilingual Patient Service Representative
Howard Brown Health
Chicago
09.2023 - 05.2026
- Managed front desk operations with 100+ daily 400+ weekly, and 1600+ monthly patient interactions, ensuring smooth check-in/check-out, managing appointments, handling patient and office documentation, and billing accuracy
- Resolved service issues promptly, ensuring calm and professional experiences for patients
- Coordinated with departments to streamline service flow and minimize wait times
- Supported practice manager by supervising team of 15, training and onboarding staff to uphold service standards
- Led community outreach and volunteer engagement initiatives, enhancing organizational visibility, developing partnerships with donors, and raising over $2,500 for Howard Brown Healthcare
Senior Food & Beverage Manager
Target
Chicago
04.2022 - 08.2023
- Boosted F&B sales by 15% and drove $1M+ in store revenue by strengthening vendor relations, auditing inventory metrics, and tailoring product offerings to local market demands.
- Managed a cross-functional logistics team for a high-velocity urban storefront generating $30M+ in annual sales, with approximately 700,000 pieces in inventory freight, maintaining a 98% in inventory accuracy, while overseeing F&B and store operations.
- Led, trained, and scheduled 50+ members across food & beverage and logistics departments, ensuring adherence to standard operating procedures and regulatory compliance to optimize operational efficiency.
- Acted as primary operational liaison for store manager, coordinating high-profile store walks and compliance audits with district, group, and corporate executives to enhance operational standards.
- Championed local community partnerships, directing volunteer initiatives and managing high-volume food donation logistics with the Greater Chicago Food Depository to reduce store shrink.
Logistic & General Merchandise Team Leader
Target
Chicago
02.2020 - 04.2022
- Led team of 30+ members to unload delivery trailers 30 minutes ahead of Target's daily goal
- Maintained a 99.2% inventory and receiving accuracy rate by auditing shipments against electronic bills of lading, daily inventory reports, and auditing stockrooms and salesfloors for discrepancies
- Routed and staged 50+ pallets daily, increasing backroom storage capacity by 20%
- Unloaded and processed approximately 150,000 freight units annually in a $12M-volume retail store
Tech Team Leader
Target
Chicago
09.2018 - 03.2020
- Drove overall store profitability by personally performance-managing complex technical sales accounts and implementing localized upselling strategies for service-attachment goals
- Tracked and analyzed daily department metrics to motivate team members, consistently attaining $3.5M+ annual sales goal and exceeding electronics/tech targets by 8% quarterly
- Coached and managed high-performing team of 8-12 sales members, achieving 95%+ guest satisfaction through customized sales coaching and performance alignment
- Conducted weekly and monthly structured 1-on-1 performance reviews and goal-setting sessions, building high accountability and resulting in 2 individual promotions into extended leadership tracks
Presentation Senior Team Leader
Target
Chicago
12.2016 - 09.2018
- Led, motivated, and directed cross-functional teams of 50+ team members through hands-on leadership, maintaining strong team engagement and a zero-injury safety record across demanding overnight schedules
- Supervised and optimized high-volume logistics and unload processes, systematically managing an estimated $15M+ in annual inventory volume while ensuring zero stockout disruptions and 100% operational readiness by store open
- Executed major visual merchandising transformations, overseeing 150+ annual department transitions, planogram revisions, and seasonal floor plan maps to maximize margin optimization.
- Collaborated with store directors, district leadership, and executive vendors to align project execution timelines, budgets, and merchandising guidelines.
- Managed facility safety and logistics procedures, ensuring compliance with alarm systems and vendor check-in protocols.
Certification
- Food Safety and Food handling certification, 06/01/26, 06/01/29
- Illinois Basset Certification, 06/01/25, 06/01/28
- Mental Health First Aid Certification, 04/01/25, 04/01/28
Timeline
Lead Bilingual Patient Service Representative
Howard Brown Health
09.2023 - 05.2026
Senior Food & Beverage Manager
Target
04.2022 - 08.2023
Logistic & General Merchandise Team Leader
Target
02.2020 - 04.2022
Tech Team Leader
Target
09.2018 - 03.2020
Presentation Senior Team Leader
Target
12.2016 - 09.2018