Raelin Means
Sauk Village
Summary
Detailed- oriented customer service representative with strong interpersonal skills and experience in patient management, skilled in Microsoft Excel and proficient in computer- based systems.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
Chicago
01.2025 - Current
- Experienced in managing patient check-in and check out processes efficiently and accurately.
- Verifying patient demographics, insurance coverage and eligibility.
- Maintaining and updating patient information.
- Routing messages to Physicians, Nurses and Medical assistants.
- Collecting co-payments and past due balances.
- Coordinate and relay lab orders, imaging and referral information to provide clear understanding of care.
- Proficient in Epic, Microsoft Office Suite(Word, Excel, Outlook) to manage patient records and administrative tasks.
Customer Service Representative
Dental Arts Specialist
07.2023 - 01.2025
- Coordinate patient scheduling, ensuring seamless appointments for Pediatric, General and orthodontic care.
- Executed office closure procedures, ensuring accuracy in financial reporting and organization of treatment records.
- Delivered positive customer service, enhancing patient experience and satisfaction.
- Utilize Dentrix, and Edge to manage administrative tasks efficiently.
- Mentored new hires, establishing a consistent standard of service and operational structure.
Customer Representative
NorthShore University HealthSystem - Skokie Hospital
06.2022 - 07.2023
- Assisted large volume of customer calls daily, ensuring positive experiences and high customer satisfaction.
- Created courteous, friendly atmosphere for guests, enhancing overall satisfaction and upholding customer service standards.
- Processed medical claims using advanced coding systems and billing software.
- Provided tailored advice and assistance to customers, addressing patients' specific needs and preferences.
Customer Service Representative
Webster Dental Care
09.2021 - 05.2022
- Closed operations down (Pediatric, Oral Surgery, Hygiene, Orthodontics, and the General dentist area).
- Verified current and new patients' insurance.
- Scheduled new and established patients for needed care.
- Closed the book (total payments from patients for the day) to send to corporate.
Education
Associate of Arts - Developmental Psychology
College of DuPage
Glen Ellyn, IL04-2028
Skills
- Interpersonal communication
- Multitasking & time management
- Problem-solving
- Medical terminology
- Patient management
- Digital Literacy & technology proficiency
Timeline
Patient Service Representative
Northwestern Medicine
01.2025 - Current
Customer Service Representative
Dental Arts Specialist
07.2023 - 01.2025
Customer Representative
NorthShore University HealthSystem - Skokie Hospital
06.2022 - 07.2023
Customer Service Representative
Webster Dental Care
09.2021 - 05.2022
Associate of Arts - Developmental Psychology
College of DuPage