Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachelle Mittleider

Alton

Summary

Dynamic customer service professional with extensive experience at Answer Midwest, excelling in conflict resolution and staff training. Proven ability to enhance customer loyalty through active listening and critical thinking. Skilled in data entry and maintaining a professional demeanor, consistently achieving high satisfaction levels in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Answer Midwest
09.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
  • Conducted training sessions for new hires, ensuring a consistent level of service across the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Receptionist

The Max Sports
12.2017 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with onboarding new clients and securing paperwork completion.

Server

Buffalo Wild Wings
11.2016 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Cowboy Jacks
02.2014 - 09.2016
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Trattoria Villagio
05.2014 - 02.2015
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Education

General Studies

Faith Baptist Schools
Fredericksburg
05-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Professional telephone demeanor
  • Scheduling
  • Staff training

Timeline

Customer Service Representative

Answer Midwest
09.2019 - Current

Receptionist

The Max Sports
12.2017 - 09.2019

Server

Buffalo Wild Wings
11.2016 - 09.2019

Server

Trattoria Villagio
05.2014 - 02.2015

Server

Cowboy Jacks
02.2014 - 09.2016

General Studies

Faith Baptist Schools

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Rachelle Mittleider