Rachel Zook
Chicago
Summary
Dedicated industry professional with strong relationship-building and time management skills in high-pressure restaurant settings. Proven ability to manage tables efficiently while delivering exceptional service. Committed to enhancing customer satisfaction and fostering loyalty through attentive service. Team-oriented individual with excellent interpersonal skills, and a focus on guest needs. Highly experienced in every role of restaurant work, in both the front and back of house.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Hub Tavern and Grille
Kalamazoo
11.2022 - 06.2025
- Delivered warm, hospitable, and knowledgeable service in a casual dining environment.
- Managed up to 8 tables simultaneously, including large party events.
- Served high-profile guests, including CEO and Executive Chef of Millennium Restaurant Group.
- Completed extensive training on whiskey and scotch varieties.
Server
Principle Food & Drink
Kalamazoo
07.2024 - 05.2025
- Executed fine dining service practices, ensuring elegant guest experiences.
- Studied seasonal food, cocktail, and wine menus to provide exceptional recommendations to guests.
- Assisted front desk by answering phone calls, managing Tock POS reservations, and noting allergies or special occasions.
- Supported team members in delivering food and drinks while maintaining high service standards.
Front of House Supervisor
Millennium Restaurant Group
Kalamazoo
05.2023 - 11.2023
- Managed financial transactions and completed bank deposit slips accurately.
- Processed day-to-day paperwork, including inventory, sales reports, and occasional performance reviews.
- Assisted front of house staff to enhance operational efficiency.
- Conducted table touches, ensuring guests experienced exceptional service.
- Performed the final kitchen walkthrough.
Server
Shakespeare's Pub
Kalamazoo
02.2021 - 11.2022
- Delivered prompt service in high-volume bar, maintaining customer satisfaction under pressure.
- Managed large table sections efficiently, ensuring seamless operations during peak hours.
- Finalized transactions accurately to prevent profit loss and maximize revenue.
- Mastered Aloha POS for swift and proficient transaction processing.
Manager
Bilbo's Pizza in a Pan
Kalamazoo
09.2019 - 01.2021
- Trained on all front and back of house positions to provide versatile assistance.
- Balanced cash drawers and petty cash with precision.
- Completed sales paperwork and maintained accurate employee records.
- Oversaw overall restaurant operations, ensuring seamless functionality across departments.
Education
Bachelor's of Arts And Sciences in Psychology
Western Michigan University
Kalamazoo, MI12-2024
Skills
- Serving
- Hosting
- Restaurant Management
- Effective communication
- Time management
- Multitasking and organization
- Detail-oriented
- Aloha POS
- Tock POS
- Square POS
Certification
ServSafe Alcohol Certified from 10/1/2023-10/31/2026.
Timeline
Server
Principle Food & Drink
07.2024 - 05.2025
Front of House Supervisor
Millennium Restaurant Group
05.2023 - 11.2023
Server
Hub Tavern and Grille
11.2022 - 06.2025
Server
Shakespeare's Pub
02.2021 - 11.2022
Manager
Bilbo's Pizza in a Pan
09.2019 - 01.2021
Bachelor's of Arts And Sciences in Psychology
Western Michigan University
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