Rachel Zohar Ben Dor
Manager Customer Success Team
Giv‘at Shmuel
Summary
A dedicated, self-motivated, target-oriented. Managing Sales team, Business Development Executive with over 25 years of experience: Defense, Technology, Retail, Energy and Real Estate verticals. Proven track record of delivering challenging key projects with continuous, while building relationships to key stakeholders and delivery teams.
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Customer Success Manager
Enova Energy – Nofar Energy & Milgam
2024 - Current
- Significantly increased the company's profitable customer base
- Manage key client accounts in renewable energy, focusing on customer retention and growth.
- Oversee cross-departmental project execution to ensure top-quality delivery.
- Drive market expansion through strategic business development and collaboration.
- Key Achievements:
- Signing deals with clients and brokerage firms to increase deals faster for the company.
Institutional client database
Building maintenance companies
Construction contractors and developers
Luxury building managers
Real estate companies that own assets
Signing strategic contracts for the company for a long terms - Defining clear goals and objectives and communicating them to other team members.
- Specializing in electricity and providing tools to the sales team to improve negotiation skills, understanding and professional language rhetoric in the field of low voltage household/public electricity in the context of electric vehicle charging infrastructure.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
- Fostered strong relationships with key accounts, ensuring high levels of customer satisfaction and loyalty.
- Within six months, I established an activity with strategic customers that quickly increased the company's revenue to unprecedented levels. An increase of 60% compared to the previous year.
Project Sales & Customer Success Manager
Zarfati Anglo-Saxon TLV (Metro Holon & Rishon)
01.2017 - 01.2024
- Initiated and led meetings with investors and private clients.
- Negotiated between entrepreneurs and clients and managed legal teams for contract execution.
- Secured favorable financing terms for projects, delivering excellent returns for investors.
- Key Achievements: Sold a challenging project during the COVID-19 pandemic (2020). I sold an office building in Holon at a profit for a developer. A building that they had not been able to sell for 15 years. I earned a bonus of +500K.
- Awarded "Platinum Salesperson of the Year" for two consecutive years for my achievements
Founder
Raquely Zohar – Luxury Women’s Apparel
01.2008 - 01.2017
- Established a high-end brand for custom and ready-to-wear wedding and evening dresses.
- Recruited top professionals and successfully outsourced operations.
- Built a profitable business before returning to passion in sales and customer management.
- I managed a team of 3 who grow to 5 employees which tripled revenues.
Account Manager
Equipment for Ministry of Defense & IDF | Amos Gazit Ltd.
01.2003 - 01.2008
- Managed client relationships with military units and handled tender processes.
- Secured Ministry of Defense budgets and supplied specialized equipment.
- Ensured comprehensive client service and training.
- I placed orders and won tenders worth millions of shekels for the company.
- I managed the most important client of the company which accounted for 50% of the company's revenue.
Sales & Marketing Manager
Interactive & Technological Web Solutions | Web Image Publicis
01.2000 - 01.2003
- Led business development efforts, identifying and meeting client needs.
- Collaborated with technical teams to ensure successful project execution.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 40% in sales.
Education
No Degree - Positive Psychology
Reichman University (IDC)
Herzliya 04.2001 -
Body Soul Metaphysics - Health And Wellness
Migdal Or Learning Center
Bnei Brak01.2023
Real Estate Brokerage License - Real Estate
Anglo-Saxon TLV
Tel Aviv01.2022
BBA - Coaching -Personal And Business
Bar-Ilan University
Ramat Gan 04.2001 -
B.A. - Business Management
University of Derby
Ramat Gan01-2000
Skills
Task prioritization
Accomplishments
- National award-winning Real Estate Broker (Platinum and Silver Broker awards, Anglo-Saxon).
- Recognized for excellence in promoting medical products for plastic surgery (Amos Gazit).
Learning and personal development, volunteering, extreme sports, traveling, good food, meeting new p
Advanced Studies in Positive Psychology - Second Year
Timeline
Project Sales & Customer Success Manager
Zarfati Anglo-Saxon TLV (Metro Holon & Rishon)
01.2017 - 01.2024
Founder
Raquely Zohar – Luxury Women’s Apparel
01.2008 - 01.2017
Account Manager
Equipment for Ministry of Defense & IDF | Amos Gazit Ltd.
01.2003 - 01.2008
No Degree - Positive Psychology
Reichman University (IDC)
04.2001 -
BBA - Coaching -Personal And Business
Bar-Ilan University
04.2001 -
Sales & Marketing Manager
Interactive & Technological Web Solutions | Web Image Publicis
01.2000 - 01.2003
Customer Success Manager
Enova Energy – Nofar Energy & Milgam
2024 - Current
Body Soul Metaphysics - Health And Wellness
Migdal Or Learning Center
Real Estate Brokerage License - Real Estate
Anglo-Saxon TLV
B.A. - Business Management
University of Derby