Rachel Warren
Jerseyville
Summary
Experienced medical office clerk skilled in insurance billing, patient records management, and workflow optimization. Effectively manages patient referrals and appointments while ensuring compliance with HIPAA regulations. Strong problem-solving abilities contribute to seamless operations in a dynamic healthcare environment.
Overview
3
3
years of professional experience
Work History
Medical Office Clerk
Jersey Community Hospital
Jerseyville
04.2023 - Current
- Coordinated high-volume patient flow in fast-paced specialty clinic, ensuring timely care delivery.
- Scheduled urgent and routine wound care appointments based on clinic priority and provider availability to optimize patient access.
- Maintained accurate patient records using EMR systems, ensuring compliance and facilitating efficient information retrieval.
- Process incoming and outgoing patient referrals from primary care providers, hospitals, and specialists.
- Collected patient co-pays and outstanding balances accurately during service to ensure proper billing.
- Maintaining HIPAA, release-of-information, and updated patient information.
Pharmacy Technician
CVS Pharmacy
Jerseyville
12.2024 - 03.2026
- Processed prescription orders accurately and efficiently using pharmacy management systems.
- Assisted pharmacists with medication preparation and labeling to ensure compliance with safety standards.
- Maintained inventory levels by organizing stock and conducting regular inventory checks.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Trained new staff on operational procedures, enhancing team productivity and efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Pharmacy Technician
The Medicine Shoppe Pharmacy
Jerseyville
10.2024 - 12.2024
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise, ensuring availability and enhancing customer shopping experience.
- Enhanced customer loyalty through friendly, knowledgeable assistance on drug interactions and side effects.
- Greeted customers and addressed inquiries about prescriptions and over-the-counter products, fostering a welcoming environment.
- Executed opening and closing procedures for pharmacy operations.
- The reason for my short-term employment was due to the buyout of Medicine Shoppe in December of 2024. I was then transferred to CVS pharmacy as a full-time technician.
Education
High School Diploma -
Jersey Community High School
Jerseyville, Il05-2025
LCCC Real Estate License -
Godfrey, IlSkills
- Insurance billing
- FDA and HIPAA compliance
- EMR system usage
- Patient records management
- Appointment scheduling
- New hire onboarding
- Workflow optimization
- Resolving customer issues
- Team collaboration
- Problem-solving skills
Timeline
Pharmacy Technician
CVS Pharmacy
12.2024 - 03.2026
Pharmacy Technician
The Medicine Shoppe Pharmacy
10.2024 - 12.2024
Medical Office Clerk
Jersey Community Hospital
04.2023 - Current
High School Diploma -
Jersey Community High School