Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Scanlan

Gurnee

Summary

Dynamic and dependable professional with exceptional customer service skills honed at the College of Lake County. Adept at managing high-pressure situations while ensuring a welcoming environment.

Strong ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and a positive attitude.

Overview

5
5
years of professional experience

Work History

Front Office Receptionist

College of Lake County
08.2023 - 05.2024
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Organized incoming mail distribution system that streamlined delivery of important documents among employees.
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.

Restaurant Server

FirePitt
05.2024 - Current
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Restaurant Store Manager

Bake Homemade Pizza
08.2021 - 05.2023
  • Optimized scheduling processes to balance staffing needs with labor costs while maintaining high service standards.
  • Oversaw facility maintenance tasks for optimal restaurant appearance and functionality.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.

Hostess Manager

The Shanty Restaurant
05.2020 - 10.2021
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.

Education

Mass Communications

Warren Township Highschool
Gurnee IL
12-2025

Skills

  • Verbal and written communication
  • Time management
  • Dependable and hardworking
  • Inventory control and record keeping
  • Exceptional customer service
  • Staff training and development
  • Process payments

Timeline

Restaurant Server

FirePitt
05.2024 - Current

Front Office Receptionist

College of Lake County
08.2023 - 05.2024

Restaurant Store Manager

Bake Homemade Pizza
08.2021 - 05.2023

Hostess Manager

The Shanty Restaurant
05.2020 - 10.2021

Mass Communications

Warren Township Highschool

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Rachel Scanlan