Rachel Rizvi
Bloomington,IL
Summary
Dynamic professional with extensive experience in property management and patient care, notably with Flagship Manager and Piatt County Nursing Home. Excelled in enhancing tenant satisfaction and patient well-being through exceptional service and effective communication. Skilled in financial budgeting and compassionate communication, achieving increased occupancy rates and patient satisfaction scores. Proven ability in multitasking and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Property Manager
Flagship Manager
08.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Certified Nursing Assistant
Self Employed
01.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
Campus Security
Illinois Wesleyan Universtiy
02.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Property Manager
Strive Communities
09.2018 - 02.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Certified Nursing Assistant
Piatt County Nursing Home
09.2012 - 12.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Education
High School Diploma -
Villa Grove High School
Villa Grove, IlSkills
- Customer service-focused
- Exceptional oral and written communication skills
- Administrative support
- Financial budgeting and reporting
- Adaptable
- Entrepreneurial
- Skilled multi-tasker
- Relationship building
- Decision-making
- Creative and adaptable
- Time management
- Attention to detail
- Compassionate communication
- Emotional support
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Reliable team player
Timeline
Property Manager
Flagship Manager
08.2024 - Current
Certified Nursing Assistant
Self Employed
01.2022 - Current
Campus Security
Illinois Wesleyan Universtiy
02.2020 - 08.2020
Property Manager
Strive Communities
09.2018 - 02.2020
Certified Nursing Assistant
Piatt County Nursing Home
09.2012 - 12.2014
High School Diploma -
Villa Grove High School
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