RACHEL PHIPPS
Mill Shoals
Summary
Results-driven business professional with expertise in production planning, quality control, and resource management. Streamlines operations and enhances productivity through strategic initiatives. Implements process improvements and cultivates collaborative team environments to drive success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Administrative Production Manager
Shawnee Oil Company
Carmi, IL
05.2023 - Current
- Monitored daily operations to maintain quality standards and minimize downtime for oil production.
- Managed internal operational standards and productivity targets by tracking daily oil production and oil sales.
- Analyzed production data to identify trends and recommend process improvements for oil collection, equipment, and field maintenance.
- Coordinated communication between field and office departments to enhance operational efficiency in production and field development.
- Managed multiple concurrent projects, ensuring timely completion within budget for PPE necessities and company morale events.
- Provided direct feedback to senior management on oil production goals and identified downtime issues.
Store Analyst
Martin and Bayley, Inc
Carmi
09.2021 - 05.2023
- Reviewed reports on money orders, prepaid cards, and food delivery services to ensure accuracy and compliance.
- Researched and verified store cash and lottery variances to identify discrepancies.
- Verified deposits and researched any overdrafts.
- Checked late transmissions and sent red flag reports for invoices.
- Used Focal Point to check and verify variances, then printed receipts.
- Generated reports for store audits.
- Reviewed credit card transactions weekly.
- Imported weekly car wash sales for car wash stores.
- Prepared journal entries for month-end reports.
- Collaborated with managers to address and resolve store concerns effectively.
- Input all data from reports including store deposit changes and lottery cash changes.
Universal Banker II
First Bank
Carmi
05.2021 - 09.2021
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
- Facilitated account openings and management to strengthen customer relationships and satisfaction.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.
- Ordered daily cash supply to ensure adequate funds for customer transactions.
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
- Sorted and filed transaction documentation to ensure compliance and easy retrieval.
Education
Associate of Applied Science - Business Management
Southeastern Illinois College
Harrisburg, IL05-2019
Skills
- Production planning
- Operations management
- Budget management
- Financial reporting
- Data analysis
- Investigate discrepancies
- Customer account management
- Administrative support
- Process payments
- Worksheet creation
- Using Microsoft Office
- Organization/Scheduling
- Attention to detail
- Serve customers
Certification
- Licensed Notary
Timeline
Administrative Production Manager
Shawnee Oil Company
05.2023 - Current
Store Analyst
Martin and Bayley, Inc
09.2021 - 05.2023
Universal Banker II
First Bank
05.2021 - 09.2021
Associate of Applied Science - Business Management
Southeastern Illinois College