Rachel Norton
Rushville
Summary
Empathetic and detail-oriented individual with a background in customer service and caregiving. Demonstrates strong leadership skills and a commitment to maintaining high standards of care. Aiming to support teams in delivering exceptional experiences and fostering a welcoming environment.
Overview
5
5
years of professional experience
Work History
Barista
The Local Brew Coffee Shop
Rushville, IL
06.2025 - Current
- Prepared and served beverages according to standardized recipes.
- Greeting customers with a joyful demeanor to ensure a positive environment.
- Provided menu suggestions to enhance customer experience and satisfaction.
- Grew positive relationships with regular customers.
- Resolved customer complaints with a calm demeanor to maintain positive service environment.
- Operating espresso machines and equipment.
- Maintained a clean and organized workspace.
- Restocked supplies before 2nd shift to ensure seamless transition between shifts.
- Recorded inventory and communicated what supplies are needed to meet demand efficiently.
- Initiated daily operations to ensure a smooth start to the shift. and closing duties.
Worship Leader
First Chirstian Church (Disciples of Christ)
Macomb, IL
08.2025 - 06.2026
- Planned and led weekly church worship services and special events.
- Led congregation in worship, enhancing engagement through vocal and stage presence.
- Selected songs based on sermon themes that aligned with the church's values.
- Adapted worship sets based on the congregation and service flow.
- Communicated song selections and set order with church staff to ensure smooth, organized services.
- Demonstrated leadership skills.
Certified Nursing Assistant In Training
Rushville Nursing and Rehabilitation Center
Rushville, IL
05.2023 - 06.2023
- Monitored vital signs and reported any changes to nursing staff.
- Implemented infection control measures to promote a safe environment and decrease the risk of infections for residents
- Provided customized care for each resident according to each individual's health needs
- Enhanced patient comfort by providing compassionate care and assistance in daily activities.
- Facilitated daily living activities to promote resident comfort and overall well-being.
- Responded to call lights quickly and efficiently.
- Executed resident lifts and transports with proper body mechanics to prevent injury and maintain resident comfort.
- Maintained a clean and organized environment.
- Supported residents' emotional well-being by developing trusted relationships, treating them with respect, striving to maintain residents' dignity, and actively listening to concerns.
Front Desk Receptionist
Rushville Fitness and Community Center
Rushville, IL
03.2021 - 03.2022
- Welcoming members and guests with a friendly attitude, ensuring a comfortable and welcoming atmosphere.
- Answering potential member's questions and resolving concerns pertaining to memberships, renting building facilities, booking fitness classes, and gym policies.
- Handling visitor waivers, member check-ins, registrations, renewals, and cancellations; maintaining accurate member records.
- Scheduling fitness class sign-ups, gym courts, pool lanes, and event room rentals.
- Giving tours to potential members.
- Responded to incoming phone calls from members and guests, addressing inquiries and providing information.
- Managing payments and balancing cash drawer.
- Maintaining a clean organized workspace.
Education
No Degree - Fine Arts
Olivet Nazarene University
Bourbonnais, IL05.2027
High School Diploma -
Rushville-Industry High School
Rushville, IL05.2023
Skills
- Team player
- Problem-solving
- Attention to detail
- Interpersonal communication
- Time management
- Active listener
- Adaptive and creative
- Maintains professionalism
- Integrity
- Empathetic
Timeline
Worship Leader
First Chirstian Church (Disciples of Christ)
08.2025 - 06.2026
Barista
The Local Brew Coffee Shop
06.2025 - Current
Certified Nursing Assistant In Training
Rushville Nursing and Rehabilitation Center
05.2023 - 06.2023
Front Desk Receptionist
Rushville Fitness and Community Center
03.2021 - 03.2022
No Degree - Fine Arts
Olivet Nazarene University
High School Diploma -
Rushville-Industry High School