Rachel McPherson
Chicago
Summary
As an experienced Leasing Professional I have demonstrated consistent success in managing all facets of property leasing and management Strengths lie in negotiation skills, client relationship management, and understanding of real estate laws and regulations. Past roles highlighted ability to increase occupancy rates while providing high-quality service to both landlords and tenants.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Professional
Village Green Holding
Chicago
09.2025 - Current
- Managed leasing process for prospective residents in residential communities.
- Conducted property tours and answered inquiries from potential tenants.
- Assisted in implementing marketing strategies to attract new residents.
- Facilitated resident events to foster community engagement and satisfaction.
- Maintained accurate records of leasing activities and resident communications.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Collaborated with maintenance staff to ensure apartment readiness for new occupants.
Leasing Professional
Serene Realty ~ Metro Brokers
Chicago
11.2023 - Current
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Assisted prospective tenants in locating available rental units that met their criteria.
- Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
- Managed and oversaw operations, maintenance and administration of properties.
- Encouraged prospective tenants to fill out applications after property tours.
Senior Property Manager
TLC Management
Chicago
10.2022 - 03.2024
- Prepared detailed budgets and financial reports for properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared reports on the condition of managed properties for owners or investors.
- Enforced occupancy policies and maintain delinquency under 3%
- Drafted leases and other legal documents associated with renting out properties.
- Screened potential tenants through background checks, credit reports, references.
- Negotiated contracts with vendors for the maintenance of properties.
- Reviewed financial statements regularly to ensure profitability of each property under management.
- Performed periodic reviews of existing leases for accuracy and completeness.
- Oversaw daily operations, maintenance, and administration of various properties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
Office Manager/Leasing Agent
Pangea
Chicago
10.2018 - 10.2022
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Detailed application requirements and answered questions from prospective tenants.
- Tracked leads using CRM software and followed up with interested parties.
- Inspected vacant units and ensured they were ready for showings.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Leasing Consultant
MAC Property Management
Chicago
01.2017 - 10.2018
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Tracked leads using CRM software and followed up with interested parties.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted tours of available apartments, highlighting features and amenities.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Education
BA - Sociology/Social Work
CHICAGO STATE
Skills
- Property Law Knowledge
- Lead Generation Support
- Efficient Data Organization
- Event Coordination
- Collaborative Partnership Development
- Efficient Application Processing
- Fair housing regulations
- Local market conditions
- Property management
- Effective negotiation
Certification
- Professional Leasing License obtained 07/2018
- National Association of Realtors Member Since 06/2020
- Chicago Association of Realtors Member Since 06/2020
References
References available upon request.
Timeline
Leasing Professional
Village Green Holding
09.2025 - Current
Leasing Professional
Serene Realty ~ Metro Brokers
11.2023 - Current
Senior Property Manager
TLC Management
10.2022 - 03.2024
Office Manager/Leasing Agent
Pangea
10.2018 - 10.2022
Leasing Consultant
MAC Property Management
01.2017 - 10.2018
BA - Sociology/Social Work
CHICAGO STATE