Rachel McKeag

• Delivered exceptional customer service in fast-paced high turnover environment, enhancing guest satisfaction and loyalty.
• Collaborated with kitchen and support staff to ensure timely food delivery and order accuracy.
• Trained new servers on menu items, service standards, and operational procedures.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Led front-of-house operations, promptly resolving guest issues to maintain high-quality service standards
• Promoted weekly events (trivia nights, live music) to increase midweek sales and enhance guest engagement
• Trained staff on service standards and shift coordination; coordinated private parties and special events for smooth execution
• Trained and mentored staff on best practices for customer engagement and operational efficiency.
• Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
• Monitored inventory levels, coordinating with suppliers to maintain stock availability and minimize waste.
• Developed and implemented scheduling strategies to optimize workforce management during peak hours.
• Resolved customer complaints effectively, fostering a positive dining experience and encouraging repeat visits.

• Delivered high-quality service in a fast-paced, high-volume cocktail and sports bar serving 300+ guests nightly
• Executed seasonal craft cocktail menus, enhancing guest experience and optimizing draft beer offerings
• Trained new bartenders on recipes and POS procedures, fostering guest engagement and ensuring compliance with cash handling and health and safety standards

• Provided attentive, personalized service in high-volume, casual fine dining setting; utilized menu and wine knowledge to enhance guest experience through effective upselling of specials, drinks, and desserts
• Provided high-quality customer service during busy dining shifts.
• Oversaw service for multiple tables to guarantee timely order delivery and guest satisfaction.
• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Greeted and seated guests promptly, ensuring a welcoming atmosphere.
• Managed reservation systems to optimize table turnover and guest flow.

Minor is Psychology