Rachel Mahon
Channahon
Summary
- Gained industry recognition through progressive career advancement.
- Achieved proficiency across Microsoft Office Suite, enhancing task efficiency.
- Streamlined operations with expert use of Reynolds & Reynolds systems.
- Enhanced technical processes on Macintosh computers, boosting productivity.
- Accelerated project documentation with a typing speed of 65-70 words per minute.
- Increased client satisfaction rates through outstanding customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Volvo Cars Lisle
01.2024 - Current
- Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
- Analyzed customer needs to deliver tailored service solutions that enhance satisfaction and loyalty.
- Developing and implementing service strategies to enhance customer experience and meet service objectives.
- Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
- Implemented training and mentoring programs for service staff to enhance professional development and operational excellence.
- Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
- Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
- Maintain CSI and goals. Promote sales and congratulate my team.
- Processed payroll and generated end-of-month reports. Calculated production percentages to support operational efficiency. Finalized commission structures for timely distribution.
Assistant Service Manager
Volvo Cars Lisle
02.2019 - 06.2024
- Provide support directly to the Service Manager and General Manager.
- Compiled and finalized daily reports for management review.
- Managed payroll administration and processing to ensure timely employee compensation.
- Executed dispatch operations to ensure timely service delivery and operational efficiency.
- Dispatch and effectively keep a high gross profit percentage
- Calculate technician efficiencies for each month end
- Follow and enforce service rules in the facility
- Great customer service skills
- Work with service advisors and technicians effectively and efficiently
Dispatcher
Honda of Lisle
03.2017 - 02.2019
- Oversaw service department activities to enhance customer satisfaction and streamline service processes.
- Analyzed customer needs to deliver tailored service solutions that enhance satisfaction and loyalty.
- Developing and implementing service strategies to enhance customer experience and meet service objectives.
- Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
- Implemented training and mentoring programs for service staff to enhance professional development and operational excellence.
- Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
- Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
- Maintain CSI and goals. Promote sales and congratulate my team.
- Processed payroll and generated end-of-month reports. Calculated production percentages to support operational efficiency. Finalized commission structures for timely distribution.
Service Advisor
Volvo of Lisle
10.2016 - 03.2017
- Assisted customers with automotive services and repairs upon arrival. Checked warranty status for repairs or services. Created estimates, wrote repair orders, and provided customer support.
- Informed customers throughout the process to ensure transparency and satisfaction.
- Contacted warranty provider to initiate repair coverage process.
- Facilitated communication between customers and technicians to enhance service delivery.
Cashier
Volvo of Lisle
11.2013 - 10.2016
- Responsibilities:
- Take payments in the form of checks, credit cards, and cash.
- Close out RO's, update parts and service tickets.
- Provide excellent customer service.
- Balance out all the money at the end of the day.
- Reconcile payments for month end
- Answer phones
- Balance end of month statements with invoices.
- Accounts receivable knowledge.
- -depositing checks, balancing statements, enter cash receipts.
Education
Nursing (Certified Nurse Assistant) - undefined
Healthcare Inservices
Lombard, IL01.2012
Skills
- Assisted with sales processes by responding to customer inquiries promptly
- Supported dispatch operations to ensure timely delivery of products
- Provided customer service by resolving issues and addressing concerns in a friendly manner
- Facilitated automotive service appointments and guided customers through service options
- Coordinated dispatch schedules to optimize delivery routes and timelines
- Maintained accurate balancing of inventory and resources to enhance operational efficiency
- Promoted customer retention through follow-up communications and satisfaction surveys
Certification
Driver's License
Additional Information
- Authorized to work in the US for any employer
- Clinicals:
- Wynscape Nursing & Rehabilitation Center
Timeline
Service Manager
Volvo Cars Lisle
01.2024 - Current
Assistant Service Manager
Volvo Cars Lisle
02.2019 - 06.2024
Dispatcher
Honda of Lisle
03.2017 - 02.2019
Service Advisor
Volvo of Lisle
10.2016 - 03.2017
Cashier
Volvo of Lisle
11.2013 - 10.2016
Nursing (Certified Nurse Assistant) - undefined
Healthcare Inservices